Area(s) of responsibility

About Birlasoft: Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 11,000+ professional team committed to upholding the Group's 170-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Social Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

Job Title – Jira Admin

Location: Any BSL

Educational Background

Bachelor’s or master’s degree in computer science, Information Systems, or equivalent experience.

Key Responsibilities:

Background & expected experiences:

• 7+ years of hands-on experience with Atlassian tools
• Experience supporting enterprise scale Jira and Confluence environments
• Strong understanding of Agile, ITSM, and delivery processes
• Experience working with global, distributed teams

Additional Skills:

• Project Management
• Stakeholder Management
• Problem Solving
• Functional skills
• ITSM / service desk processes (incident, request, change, problem)
• Agile delivery practices (Scrum / Kanban) support
• Process mapping & workflow design (business → tooling translation)