It support specialist

We are seeking a dependable and customer-focused IT Support Specialist to provide technical assistance to users in a remote environment. This entry-level opportunity is ideal for someone who enjoys troubleshooting technology, helping others, and learning new systems. Training and ongoing support will be provided to help you become comfortable with our tools, procedures, and support processes.

Requirements/Responsibilities

• Provide basic technical support to users through email, chat, phone, or other designated channels.
• Troubleshoot common hardware, software, connectivity, and account-access issues.
• Assist users with password resets, software setup, and basic system configuration.
• Document support requests, troubleshooting steps, and resolutions accurately.
• Escalate complex technical issues to senior IT staff when necessary.
• Follow established security, privacy, and IT support procedures.
• Maintain professional and helpful communication with users.
• Stay organized while managing multiple support requests.

Qualifications

• Entry-level candidates and motivated career starters are encouraged to apply.
• Basic understanding of computers, operating systems, and common software applications.
• Strong problem-solving and troubleshooting skills.
• Good written and verbal communication skills.
• Comfortable explaining technical information in simple, easy-to-understand language.
• Strong attention to detail and ability to follow procedures.
• Ability to work independently in a remote environment.
• Reliable internet connection and a suitable workspace for remote work.
• IT certifications such as CompTIA A+ are a plus but not required.

Benefits & Perks

• 100% Remote Work
• Part-Time Schedule
• Flexible scheduling options, where available
• Paid training and onboarding
• Supportive remote work environment
• Opportunities to develop technical support and IT skills
• Professional development opportunities
• Potential opportunities for additional hours or advancement based on business needs and performance

Special Instructions

Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.