IT Operations Manager

Type of Requisition: Regular

Clearance Level Must Currently Possess: None

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: BI Full 6C (T4)

Job Family: Administration

Job Qualifications:

Skills: Communication, Information Technology Operations, Services Management

Certifications: None

Experience: 5 + years of related experience

US Citizenship Required: No

Job Description:

Position Summary

The IT Operations Manager provides strategic and operational leadership for enterprise technology services supporting mission-critical programs, grants management, volunteer service initiatives, disaster response activities, and agency business operations. This role oversees day-to-day IT operations while serving as a senior technical advisor responsible for cloud infrastructure, enterprise applications, cybersecurity coordination, change management, operational governance, and modernization initiatives. The position requires a blend of leadership, technical expertise, project management, and stakeholder engagement to ensure secure, reliable, and compliant technology services.

Key Responsibilities

IT Operations Leadership

• Direct and coordinate daily IT service delivery across infrastructure, cloud services, enterprise applications, identity management, and end-user support.
• Establish operational priorities, resource allocations, and service delivery expectations.
• Lead operational reviews and status meetings while monitoring project and program performance.
• Ensure operational activities align with strategic goals and mission requirements.
• Serve as escalation point for operational issues, outages, and service disruptions.

Cloud and Infrastructure Management

• Provide leadership for Microsoft Azure and cloud modernization initiatives.
• Oversee cloud infrastructure deployments, networking, platform services, storage, databases, and identity services.
• Coordinate environment provisioning, production releases, and operational readiness reviews.
• Ensure solutions comply with federal security and architecture requirements.

Enterprise Applications and Business Systems

• Support operational management of enterprise applications including: ServiceNow, Azure DevOps, Microsoft 365, Custom mission support applications.
• Review application onboarding requests and operational impacts.
• Coordinate application lifecycle management and production support activities.
• Support governance decisions regarding application hosting and enterprise integration strategies.

Change, Release, and Governance Management

• Lead Change Advisory Board (CAB) activities and operational governance processes.
• Review technical change requests for risk, compliance, operational impact, and implementation readiness.
• Coordinate stakeholders, technical teams, and agency leadership during change planning and execution.
• Ensure accurate documentation, implementation plans, testing procedures, and rollback strategies.
• Promote successful change adoption across the organization.

Cybersecurity and Compliance

• Partner with agency cybersecurity teams to maintain a secure and compliant operating environment.
• Support Security Impact Assessments (SIAs), Authority to Operate (ATO) activities, and audit responses.
• Evaluate operational risks associated with new applications, integrations, and cloud services.
• Ensure compliance with federal security requirements, FISMA controls, and agency governance policies.
• Participate in incident response and security remediation activities.

Program Support and Disaster Response Technology

• Support technology platforms that enable client’s programs and mission operations.
• Coordinate IT services supporting disaster services initiatives and emergency response capabilities.
• Ensure operational readiness of systems that support program delivery and field activities.
• Collaborate with program offices to align technology investments with agency priorities.

Vendor, Contractor, and Team Leadership

• Manage and mentor technical staff, contractors, and service providers.
• Coordinate work across engineering, operations, cybersecurity, networking, and application support teams.
• Support workforce planning, onboarding, performance management, and training initiatives.
• Foster collaboration and accountability among cross-functional teams.

Strategic Planning and Modernization

• Identify opportunities to improve operational efficiency through automation and process improvement.
• Lead modernization initiatives involving cloud adoption, security enhancement, and service transformation.
• Provide recommendations to leadership on technology investments and operational improvements.
• Evaluate emerging technologies and industry best practices for agency adoption.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 8+ years of progressive IT experience.
• 3+ years in operational leadership, management, or supervisory roles.
• Experience supporting federal government information systems.
• Demonstrated expertise with: Microsoft Azure, Microsoft 365, Identity and Access Management, ServiceNow, Cloud Operations, Enterprise Application Support, Change Management.
• Experience leading cross-functional operational teams.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience supporting federal civilian agencies.
• Experience managing Azure cloud environments and DevOps pipelines.
• Knowledge of federal cybersecurity frameworks and compliance requirements.
• Experience supporting Disaster Services, Grants Management, Volunteer Programs, or Mission Support systems.
• ITIL, PMP, Microsoft Azure, CISSP, or related certifications.

Priority

The likely salary range for this position is $123,250 - $166,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: None

Telecommuting Options: Remote

Work Location: Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans