Overview

We are currently looking for a junior support engineer to assist B2B clients who buy VoIP termination/origination (DID and outbound SIP) for call centers, business PBXs and resellers. On-the-job training is provided.

Responsibilities

• Perform pre-sales engineering and provisioning tasks
• Work closely with network operations and network monitoring teams
• Work directly with client IT teams via email and phone to troubleshoot equipment
• Work with Tier1 suppliers to open and resolve tickets and perform testing
• Pro-actively suggest and implement system and process improvements
• Assist clients with remote troubleshooting of their SIP-based PBXs
• Go down to any level, including front line, to troubleshoot specific VoIP issues
• No roles, no escalations.
• Sometimes you support as front-line CSR. At other times you will be assisting the new install, together with the Sales Engineer overseeing the project.
• All support are being done via phone and email only, from the Fargo office.
• Technical writing to assist with blog posts and social media
• Must be able to work flexible hours on occasion.

Qualifications

• Ability to support Linux based PBXes such as Asterisk and Freeswitch, or desire to learn the skills on the job
• Understanding of QoS, Linux based packet trace tools, SIP signaling debug, or desire to learn the skill during on-the-job training
• Firewall experience or previous networking employment is a plus
• Excellent written/verbal communication

Required Skills

• Troubleshooting
• Linux
• Technical Support

Years of Experience Needed

1