Intel Business Analyst

Location: Remote

Contract Status: Pending Award

Notice: This position is contingent upon JCTM receiving a contract award and authorization to proceed. Employment opportunities and anticipated start dates are dependent upon contract award, government approval, and satisfaction of applicable onboarding and suitability requirements.

The Challenge

What if your business analysis and technical expertise could help transform complex operational data into more effective reporting capabilities for USCIS? JCTM is seeking a Senior Intel Business Analyst to support critical information systems that enable the collection, organization, analysis, and reporting of operational performance data across multiple USCIS communication channels.

Build Your Career

At JCTM, we value knowledge, experience, integrity, and commitment. Joining our team means becoming part of an organization that empowers individuals, prioritizes ethical practices, and fosters a culture of collaboration and growth.

Challenging Projects

As an Intel Business Analyst with JCTM, you will support the analysis, design, implementation, testing, and maintenance of the USCIS Centralized Data Repository (CDR) and OAIS Centralized Reporting System (OCRS) user interface. You will work with government stakeholders and technical personnel to translate operational needs into system enhancements, improve access to reporting information, and support the continued effectiveness of enterprise data systems.

Key Responsibilities

• Business and Systems Analysis: Analyze operational requirements, system functionality, and business processes supporting the CDR and OCRS applications.
• Requirements Development: Collaborate with USCIS stakeholders to identify, document, and translate business requirements into actionable technical specifications.
• System Design and Implementation: Support the design, implementation, testing, and maintenance of CDR/OCRS functionality and approved system enhancements.
• Data and Reporting Analysis: Analyze reporting workflows, data structures, and information requirements to identify opportunities for improved efficiency and reliability.
• Operational Process Improvement: Evaluate existing business processes and recommend enhancements to reporting, data management, and application functionality.
• System Testing: Coordinate and perform functional testing, user acceptance testing, and validation of system enhancements.
• Data Integrity: Review system data and reporting outputs for inconsistencies, anomalies, and potential quality issues.
• Stakeholder Coordination: Work with USCIS program personnel, technical teams, and external vendors to support requirements development and issue resolution.
• Documentation: Develop and maintain functional requirements, system documentation, user procedures, and records of approved modifications.
• Change Management: Track requirements, changes, and implementation activities using USCIS-approved systems such as Jira, Confluence, and SharePoint.
• System Support: Provide ongoing analytical and operational support for the CDR and OCRS environments.

State-of-the-Art Technology

Expand your expertise through exposure to AWS-hosted enterprise data systems, SQL-based reporting repositories, Amazon Connect, Amazon QuickSight, and integrated reporting environments supporting high-volume federal customer service operations.

New Skills

Collaborate with government program managers, technical developers, reporting specialists, and enterprise system stakeholders while developing additional expertise in business requirements analysis, data integration, and federal IT modernization.

Room to Grow

You will have opportunities to grow your career and contribute to the company's strategic goals, supported by mentorship and a collaborative work environment.

You Have

• Associate's degree or higher.
• Minimum of 5 years of experience in the Information Technology field.
• Ability to analyze business processes, system requirements, and information technology workflows.
• Ability to support system design, implementation, testing, documentation, and maintenance activities.
• Strong analytical, organizational, and problem-solving skills.
• Ability to communicate technical and functional information effectively to diverse stakeholders.

Nice to Haves

• Experience as a Business Analyst, Systems Analyst, or Technical Business Analyst supporting enterprise IT systems.
• Experience developing business requirements, functional specifications, process documentation, or user stories.
• Familiarity with SQL databases, data repositories, and reporting platforms.
• Experience with AWS, Amazon Connect, Amazon QuickSight, or similar cloud-based systems.
• Experience evaluating operational data and identifying opportunities for workflow automation.
• Familiarity with Jira, Confluence, SharePoint, and Agile development methodologies.
• Experience supporting user acceptance testing and application enhancement projects.
• Previous experience supporting DHS, USCIS, or other federal government organizations.

Clearance

Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to applicable government information and systems. This position requires a satisfactory USCIS Enter-on-Duty (EOD) determination prior to beginning work and the ability to obtain and maintain the required government suitability determination.

Compensation

JCTM is committed to fair and transparent compensation practices. The anticipated compensation for this position will be determined based on a variety of job-related factors, which may include the candidate’s relevant education, training, certifications, security clearance and access requirements, years and depth of relevant experience, specialized skills and qualifications, position level, assigned responsibilities, work location, applicable contract or customer requirements, internal equity, and the approved compensation budget for the position. Where required by applicable state or local law, JCTM will include the applicable good-faith salary or hourly pay range, along with any required information regarding benefits and other compensation, in the job posting.

Equal Opportunity Employer Statement

JCTM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.