Insurance verification & authorization specialist - virtual assistant

This is a remote position.

Virtual Rockstar is hiring a reliable and detail-oriented Insurance Verification & Authorization Specialist for our client's team to support a growing rehabilitation clinic network based in the Mountain Time Zone. In this fully remote position, you will play a key role in supporting clinical and administrative operations—ensuring smooth, timely, and compassionate service to patients and families.

This is a full-time, long-term opportunity for someone experienced in insurance verification, prior authorizations, and claims support. The VA will work across multiple clinics, collaborating with in-person staff to reduce workload and improve efficiency.

About Our Client

Our client operates a multi-clinic rehabilitation practice with a focus on improving patient outcomes through compassionate care and operational efficiency. They are expanding administrative capacity with the goal of streamlining insurance processes and reducing the burden on in-person staff.

Why Join This Team?

• Mission-driven environment focused on patient well-being
• High-growth opportunity with room for expanded responsibilities
• Collaborative and supportive leadership team
• Direct impact on clinic operations and patient care

Responsibilities

Insurance-Related Tasks

• Verify patient insurance coverage and benefits (Availity, UHC, Cigna, Medicaid, Medicare, Railroad, regional payers)
• Obtain prior authorizations
• Assist with re-verifications during year-end periods
• Document insurance details in Prompt EMR

Claims & Billing Expansion

• Support claims follow-up and calls to insurance providers (future phase)

Patient Intake & Scheduling

• Assist with intake data as needed
• Support PCCs in insurance-related workflows

Communication & Coordination

• Collaborate with PCCs and admin staff for smooth workflow
• Attend PCC-related meetings and contribute to discussions

Data Entry & Documentation

• Maintain accurate insurance and authorization records
• Use clinic-provided email domain for secure portal access

Requirements

• At least 1 year of experience in medical admin support or VA work
• Familiarity with U.S. insurance verification workflows
• Strong communication and organizational skills
• Fluent spoken and written English
• Comfortable working Mountain Time Zone business hours

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families across the globe.