Insurance billing operations analyst

Our client is seeking an experienced Insurance Billing Operations Analyst to join their Nebraska team. This position will support the day-to-day administration of direct billing activities while serving as a resource for agents and internal business partners regarding billing, payment, and system-related matters. The ideal candidate will have experience within the insurance industry, strong analytical and problem-solving skills, and the ability to identify opportunities to improve billing processes and the overall customer experience. Candidates must reside in Omaha, NE, or the surrounding area.

Responsibilities

• Manage day-to-day direct billing activities and address both standard and more involved billing, payment, and account-related concerns.
• Partner with agents and internal teams, including Underwriting, Finance, Customer Service, and other operational departments, to research and resolve account discrepancies.
• Review payment activity, account history, and transaction trends to identify processing issues and recommend appropriate solutions.
• Serve as a key resource for troubleshooting billing system issues and resolving operational questions from agents and internal business partners.
• Identify recurring billing or system challenges and recommend workflow, system, or procedural improvements.
• Maintain a strong working knowledge of billing platforms, payment processes, account workflows, and related insurance operations.

Qualifications

• Previous experience in insurance billing, direct bill operations, accounting operations, policy services, or a related insurance function.
• Working knowledge of insurance billing processes, payment processing, account reconciliation, collections, or policy-related financial transactions.
• Strong analytical and problem-solving skills with the ability to investigate account and system discrepancies.
• Experience working with billing, policy administration, accounting, or other insurance-related systems.
• Ability to analyze operational data and recognize trends, recurring issues, and opportunities for process improvement.

Salary & Benefits

• $55,000 - $75,000 (depending on experience)
• Comprehensive medical, dental, and vision insurance
• Paid time off and company-paid holidays
• 401(k) retirement plan with company contribution or match
• Life and disability insurance
• Employee assistance and wellness programs
• Professional development and continuing education opportunities