Instructional designer

WHY JOIN US?

Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S. for 2026. At Ezee Fiber, you'll do more than build a career, you'll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high-speed internet and exceptional customer experiences. Whether in the field, in the office, or behind the scenes, you'll be part of a collaborative team that values innovation, professional growth, and making a meaningful impact in the communities we serve.

OUR VALUES

At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

JOB SUMMARY

As an Instructional Designer, you’ll partner with business leaders, subject matter experts, and L&D team members to identify performance needs and deliver innovative learning solutions. You’ll own the end-to-end instructional design process, from initial scoping to content development to delivery, creating blended learning experiences that drive measurable outcomes.

ESSENTIAL FUNCTIONS

• Consult with internal stakeholders to conduct learning needs assessments and define performance objectives.
• Design and develop engaging, scalable learning programs (e.g., instructor-led, virtual, eLearning, microlearning, performance support).
• Apply adult learning theory, instructional design models (e.g., ADDIE, SAM), and UX principles to create learner-centered solutions.
• Develop course materials including storyboards, facilitator guides, participant materials, and assessments.
• Leverage authoring tools (Articulate 360, Rise, Adobe Suite, etc.) to build interactive eLearning modules.
• Collaborate with LMS administrators to publish, track, and optimize learning content.
• Use data to evaluate learning effectiveness and iterate based on learner and stakeholder feedback.
• Balance multiple priorities and deadlines in a high-growth, agile environment.

QUALIFICATIONS

Bachelor’s degree in Instructional Design, Learning Technology, Education, or a related field required; Master’s degree preferred. 5+ years of instructional design experience, preferably within a corporate or fast-paced environment. Demonstrated ability to adapt and pivot while managing multiple projects from discovery through development and delivery. Experience designing impactful, employee-focused onboarding and new hire learning experiences. Strong writing, editing, and storytelling skills across a variety of learning and communication formats. Deep knowledge of adult learning principles, instructional design methodologies, and learning best practices. Experience with Learning Management Systems (LMS), learning analytics, and SCORM standards and requirements. Proficiency with eLearning authoring tools and multimedia editing software. Ability to work independently while effectively collaborating with cross-functional teams and stakeholders.

Nice to Have

• Experience in designing for technical, field-based, and sales teams.
• Familiarity with agile project management methods.
• Exposure to video-based learning and scenario-driven simulations.
• Basic-to-advanced graphic or visual design skills.

PHYSICAL, FIELD, OR ENVIRONMENTAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

TOTAL REWARDS

• Competitive compensation package
• Comprehensive medical, dental, and vision benefits
• Employee Assistance Program (EAP)
• Paid Parental Leave
• 401(k) with company match
• Paid time off and other generous benefit programs
• Tuition reimbursement

Applicants must be legally authorized to work in the United States and must not require current or future employment visa sponsorship.