Inside sales account manager - travel agency sales

Remote: Candidates must reside and be authorized to work in the United States or Canada

ABOUT GLOBUS FAMILY OF BRANDS

With 98 years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 80 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers.

Travel and/or in-office presence may be required at times. Generous benefit package including travel benefits and retirement.

THE ROLE

The role of an Inside Sales Account Manager is to serve the external customers and internal partners by generating and increasing sales. In this role, account managers will manage mid-level travel agency accounts by implementing outbound calls and correspondence campaigns, build relationships with existing accounts, and work with new accounts to mine and grow their business with us. Inside Sales Account Managers will help to provide problem solving for agencies that have contacted sales, by redirecting the agent to the appropriate department when possible.

EXPERIENCE REQUIRED

The preferred candidate has noteworthy experience in the following areas:

• Working in a similar position within the sales and marketing field in the travel industry
• Managing sales accounts (knowledge of Customer Relationship Management (CRM) systems and tools)
• Leisure travel product and destination knowledge, specifically Globus family of brands products, services, policies, features, and benefits. Strong travel industry knowledge preferred
• Business acumen (business knowledge, competitor awareness, organization strategies)
• Professional, technical, and functional expertise on systems, department processes, and procedures
• Working knowledge of Microsoft Office Suite, especially Excel, Word, and PowerPoint

THE POSITION

The Inside Sales Account Manager is responsible for the following results:

• Educating travel advisors on our products, destinations, and promotions, and generating and increasing sales by conducting outbound call and e-campaigns
• Generating marketing materials for travel advisors, to increase sales opportunities, including flyers, invitations, postcard, customize and forward email communication. Train advisors on self-serve marketing systems for increased efficiency. Promote use of social media content, blogs, etc., of Gfob content, for advisors.
• Servicing travel advisor questions regarding GVI products, promotions, destinations, policies, issues, with emphasis on positive and timely resolution for the advisor and company. Work closely with other internal departments for escalation resolution.
• Onboarding of new accounts, including Independent or home based advisors (IC’s or HIP’s). Ensure advisors have what they need to successfully take action to sell Gfob.
• Encouraging self-serve use of the Travel Advisor Portal (TAP) with advisors. Conduct trainings as necessary.
• Participating in agent webinars/trainings as needed. Attending travel shows/events as needed.
• Remaining knowledgeable and up to date with company products and competitive landscape to ensure a trusted resource with advisors.
• Maintaining advisor/agency updates in database (CRM).
• Developing and maintaining relationships with the Business Development Managers and Account Managers to fulfill travel partner needs. Partner with Business Development Managers on territory priorities to increase GVI sales with agencies and advisors.
• Contributing to a team effort by accomplishing related results or projects, including helping in other departments

EDUCATION

The preferred candidate will hold a Bachelor's degree (B.A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

THE DEPARTMENT

Travel Agency Sales consists of Senior Directors, Business Development Managers, Inside Sales Account Managers and Business Development Managers/Prospectors. The team increases sales for over 9,000 of our travel agency partners and advisors. They share product and destination information, promotions and incentives, and sales and marketing tools to help our agencies market and sell to their clients. Our Field Sales team (Business Development Managers) visit agencies, meet with owners/managers, conduct product training, and attend many industry shows/conferences to spread the Globus news. Our SR. Account Managers support the three key verticals (National Accounts, Key Accounts and Strategic Accounts) along with Senior Directors. Our Inside Sales Managers conduct call campaigns, e-mail campaigns, and provide marketing flyers and tools to help educate the travel agent community as well as our Business Development Prospectors engage with our new to industry or dormant advisors.

EOE

While performing this job, it will require: Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports. Occasional and sporadic travel may be required depending on team and sales needs.