Implementation specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Implementation Specialist based in United States.

As an Implementation Specialist, you will be responsible for turning new customer partnerships into successful, launch-ready operations. You will lead onboarding projects from kickoff through go-live, coordinating timelines, stakeholders, technical requirements, and operational readiness. The role combines implementation project management with hands-on client training and enablement. You will help veterinary practice teams understand new care-plan workflows and confidently incorporate them into their day-to-day operations. Working closely with Hospital Success, Engineering, Support, Product, vendors, and client teams, you will ensure every launch is coordinated and thoroughly validated. This is a highly visible role where your work directly influences customer experience, operational scalability, and the success of new hospital launches. The position is ideal for an organized, proactive professional who enjoys building processes, solving problems, and making complex implementations feel seamless.

Accountabilities:

• Lead new hospital implementations from kickoff through go-live, owning project timelines, deliverables, milestones, and overall launch coordination.
• Co-lead onboarding projects alongside Hospital Success Managers to provide practices with a seamless and well-organized implementation experience.
• Deliver training and enablement sessions for veterinary hospital teams, helping staff understand care-plan workflows and confidently incorporate them into their daily practice.
• Coordinate implementation logistics, including scheduling, resource allocation, communications, readiness checkpoints, and stakeholder alignment.
• Work with internal teams, vendors, and hospital staff to ensure dependencies are addressed and no critical launch requirements are overlooked.
• Conduct technical and operational readiness reviews, validating integrations, configurations, and systems before launch.
• Coordinate with Engineering, Support, and clients to resolve outstanding technical or operational requirements and document all necessary sign-offs.
• Support a smooth transition from implementation into ongoing customer support and success after launch.
• Capture post-launch feedback and insights and share them with Product, Engineering, and Hospital Success teams to continuously improve implementation processes.

Requirements:

• 2+ years of experience in SaaS implementation, operations, project management, or a closely related field; veterinary or healthcare experience is a plus.
• Experience training, coaching, or enabling client-facing teams, with the ability to explain complex concepts clearly and practically.
• Proven ability to coordinate projects involving multiple stakeholders, manage dependencies, and keep implementations on schedule.
• Exceptional organizational and time-management skills, with a consistent track record of meeting deadlines in fast-moving environments.
• Strong written and verbal communication skills, with confidence working with both internal teams and customer-facing hospital staff.
• Familiarity with veterinary practice workflows, healthcare systems, or comparable operational environments is advantageous.
• Startup experience is preferred, particularly the ability to work effectively in evolving environments, build processes, identify gaps, and proactively suggest improvements.
• Familiarity with CRM database workflows and related operational processes.
• Strong ownership mentality, attention to detail, problem-solving ability, and comfort managing multiple priorities simultaneously.
• A collaborative and proactive approach, with the ability to build trust across technical, operational, and customer-facing teams.

Benefits:

• Opportunity to contribute directly to a rapidly scaling organization with a 5X growth trajectory.
• High-visibility role where your work has a direct impact on every new hospital launch.
• Mission-driven environment focused on improving access to preventive veterinary care.
• Opportunity to help establish and continuously improve implementation processes as the organization scales.
• Collaborative team environment with motivated, supportive, and mission-oriented colleagues.
• Inclusive workplace committed to equal opportunity and valuing diverse experiences, perspectives, and backgrounds.

The source posting does not specify a salary range or formal healthcare, retirement, paid leave, or other additional benefits.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!

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