Company Overview

The HdL Companies help cities, counties and special districts maximize revenues through research and discovery efforts, financial and economic analysis, and provision of software that supports local government operations in a variety of important ways. We are regarded as a leader, occupying a specific niche in the financial services sector and serving over 900 local governments nationwide. Leveraging our talented team of professionals, along with leading edge software and database systems, HdL discovery efforts have recovered over $3 billion for our local government partners.

Core Values

HdL team members individually and collectively aspire to the following core values:

• Deliver Excellence In Everything – We anticipate needs and believe that delivering extraordinary service, inside and outside our organization, is key to our success. We passionately pursue excellence in everything we do.
• Do The Right Thing – We always act in the best interests of our company and our clients. We are respectful, have high integrity, and are accountable for our actions.
• Foster Relationships – We build lasting relationships based on trust with our teams and our clients. We value collaboration toward our common goals and inspire each other to improve and progress.
• Give Generously – We give generously of our time and resources with our teammates, clients and communities. We impart information for best practices, encourage professional development, and support charitable community organizations.
• Enjoy The Journey – We enjoy our journey and enthusiastically celebrate our successes. We have fun and find fulfillment working with our colleagues and clients.
• Be Authentic, Grateful, and Humble – We are thankful for the success we have achieved individually and as a company and never take it for granted.

Primary Responsibilities

• Implement solutions to typical clients, following company guidelines, and in accordance with client expectations.
• Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness.
• Remain engaged with client throughout implementation, until client is successfully running on HdL solution.
• Interact/collaborate with internal business partners (i.e. Sales, Client Services, IT and Development) to ensure a successful implementation.
• Consult with clients to deliver a comprehensive solution.
• Discern the need for and develop customized solutions.
• Define detail project implementation plans and report key implementation progress metrics.
• Serve as the contact for daily client interaction and implementation activities.
• Coach and prepare clients for successful rollouts of HdL solutions.
• Prioritize and escalate issues when needed, and keep clients informed of progress.
• Work with third-party vendors when issues involve multiple systems.
• Assist with data conversions.
• Analyze existing systems, interface requirements, business processes.
• Partner with clients to learn their business and related needs.
• Exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.

Minimum Qualifications

• Bachelor's degree in business administration, communications, or a related field is preferred.
• 1 to 3 years of experience working in a client service environment or systems integration environment.

Compensation

The starting base salary for this remote position is expected to be between $76,000 to $86,000 annually. Actual salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law.

Benefits

• Competitive Base Pay
• Opportunity to participate in 401k
• Medical, Dental, Vision, Life/AD&D, LTD and Employee Assistance Program
• Paid time off for Vacation, Sick and Holidays
• Employee Stock Ownership Plan (learn more about the HdL ESOP at: https://www.hdlcompanies.com/about/careers)

This is a 40 hour a week, remote position. Candidate must be within commuting distance of our Brea, CA office for occasional in-office training and activities.