Helpdesk support specialist

Description: Training: Monday-Friday, 8:00 AM-4:30 PM EST for 4-6 weeks. After training, openings are available on 2nd Shift (Tuesday-Saturday, 4:00 PM-12:30 AM EST) and 3rd Shift (Sunday-Thursday, 12:00 AM-8:30 AM EST).

Our client is seeking a Service Desk Analyst to support a fast-paced 24/7 technical support environment. This role is heavily focused on troubleshooting networking, POS systems, and end-user technology issues rather than basic password resets. Support is provided to both corporate users and retail locations, with common issues involving network connectivity, point-of-sale systems, credit card readers, receipt printers, Windows and Linux operating systems, and other business-critical technologies.

The Service Desk Analyst will handle inbound support calls, troubleshoot and resolve Level 1 issues, assist with Level 2 investigations, escalate complex incidents as needed, and document all activity within the ticketing system. Candidates should be comfortable supporting non-technical users over the phone, managing multiple tickets, and working in a high-volume environment.

Qualified candidates will have at least 3 years of help desk, service desk, or customer support experience, strong troubleshooting skills in Windows, Linux, and Microsoft 365 environments, and excellent communication abilities. Experience supporting networks, Cisco technologies, ServiceNow, retail technology, POS systems, or a Network Operations Center (NOC) environment is highly preferred.

This is a collaborative team environment with dedicated shift leads available for support and escalation assistance. The ideal candidate enjoys problem-solving, customer interaction, and technical troubleshooting in a 24/7 support setting.

Job Type & Location

This is a Contract position based out of Cleveland, OH.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 27, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.