Head of billing operations

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

About the Role

We are seeking a strategic, analytically rigorous leader to set the direction and own Revenue and Billing Operations across our 3PL platform, inclusive of fulfillment, parcel, and software services. This is a senior leadership role at the intersection of Finance, Operations, and Engineering — responsible not just for execution, but for designing the organizational model, shaping the function's long-term capability, and driving AI adoption as a core leadership accountability.

The ideal candidate combines deep financial acumen with the ability to operate with high autonomy in ambiguous environments, influence across complex stakeholder groups, and build scalable systems and teams that support Stord's continued growth across US, Canada, and UK operations.

What You'll Do

Functional Strategy & Org Design

• Set the multi-year strategic vision for Revenue and Billing Operations, anticipating future business needs, system constraints, and capability gaps before they become execution risks
• Design and evolve a scalable organizational model that supports long-term growth across a complex, multi-service, multi-entity platform
• Ensure strategy is clear, executable, and adopted across all teams — not just defined at the top

Revenue Capture & Billing Execution

• Own end-to-end, contract-driven billing processes across parcel and fulfillment services
• Translate complex client agreements into accurate, scalable billing logic and workflows
• Design and maintain client-specific billing configurations and pricing structures
• Balance short-term execution with longer-term capability building; results evaluated on sustained accuracy, scalability, and ability to deliver at scale

Systems, Data & Process Design

• Develop a deep understanding of data flows across WMS, TMS, parcel systems, and billing platforms
• Partner with Engineering and Data teams to define, improve, and automate billing logic and integrations
• Identify and resolve root-cause gaps in data capture or system design that impact revenue realization
• Build scalable processes that reduce manual intervention and improve auditability

Revenue Recognition & Financial Reporting

• Ensure accurate revenue recognition in accordance with applicable accounting standards (ASC 606)
• Partner with Corporate Accounting to support month-end close, including revenue accruals and reconciliations
• Deliver clear reporting on revenue, billing accuracy, and margin by client, service line, and activity

AI Strategy & Adoption

• Shape and own the AI strategy for the Revenue and Billing function, committing to measurable adoption goals (e.g., % of team active on AI tools, hours saved, reduction in manual billing intervention)
• Proactively evolve org design, workflows, and talent expectations as AI and automation capabilities mature
• Model the belief that AI adoption is a leadership accountability — drive automation in billing logic, invoice processing, and exception handling as strategic priorities

Financial Performance & Margin Visibility

• Oversee financial performance across the function; balance execution needs with financial constraints and ensure leaders manage within approved budgets
• Own parcel and third-party cost recognition and reporting
• Perform margin analysis by customer, and service offering
• Identify patterns or risks and work with Finance and Operations executives to adjust plans as needed
• Partner with Finance and Operations to surface pricing gaps, cost leakage, and margin improvement opportunities

Cross-Functional Alignment

• Communicate revenue insights — risk, trends, margin impact — with influence across Finance leadership, CFO, and executive stakeholders
• Partner with Sales, Legal, and Customer Success to ensure contracts are structured for accurate billing and revenue capture
• Coordinate with Customer Success to resolve billing inquiries, disputes, and escalations
• Partner with Operations to ensure services delivered are fully and accurately billed

Team Leadership & Talent Development

• Lead, mentor, and develop a team of directors and managers — setting clear performance expectations and actively shaping long-term leadership capability across the function
• Build a team culture of precision, accountability, and continuous improvement
• Develop talent for the next level; invest in building leadership depth across the org

Controls, Compliance & Audit

• Maintain strong internal controls over billing, revenue recognition, and cash application
• Support external audits and revenue-related reviews
• Ensure billing and revenue processes are compliant, documented, and scalable

Sales Tax & Compliance

• Oversee sales tax discovery and ensure proper application across services and jurisdictions
• Partner with external advisors as needed to maintain compliance

What Success Looks Like

• Billing is complete, accurate, and delivered on a predictable cadence
• No material revenue leakage due to data gaps, contract misalignment, or system limitations
• Clear visibility into revenue and margin by customer and service line
• DSO improves and collections become more predictable
• Billing processes are scalable, automated, and audit-ready
• Finance, Operations, and Engineering operate from a shared understanding of how revenue is generated and captured
• AI adoption is measurable, growing, and embedded in how the team works

Qualifications

• 12–18 years of progressive experience in revenue operations, billing, finance, or related roles — preferably in logistics, 3PL, or high-volume transaction environments
• Demonstrated experience designing or transforming a revenue/billing function at scale
• Strong understanding of complex billing models (usage-based, contract-driven, multi-service pricing)
• Demonstrated ability to work across data systems and understand underlying data flows (ERP, WMS, TMS, billing platforms)
• Experience partnering with Engineering or Data teams to design scalable processes and automation
• Knowledge of revenue recognition principles (ASC 606); experience with software revenue is a plus
• Exceptional ability to communicate with influence across Finance leadership, CFO, and executive stakeholders
• High attention to detail with a focus on accuracy, accountability, and continuous improvement