Founding customer success manager

The Role

This is a Forward-Deployed Customer Success role — not a traditional CS position. You'll be embedded on-site in our Miami office with procurement, legal and sales teams, using Vallor alongside customers to drive measurable business outcomes: savings, better contracts, faster sourcing. You'll own the entire post-sale lifecycle — onboarding, adoption, value realization, renewal, and expansion. As the first CS hire, you'll help build the playbook from scratch: the processes, metrics, and standards of excellence that define how Vallor partners with enterprise customers. You'll work closely with the founders to learn existing processes and help customers realize ROI maximizing adoption.

Day-to-day account management while maximizing customer ROI — and the expansion function has the potential to become its own revenue line as we scale.

What You'll Do

• Own 5–10 enterprise customer relationships, spending ~50% of your time on-site in customer offices
• Act as a hands-on procurement consultant — run sourcing events, help teams negotiate contracts, and surface savings using Vallor
• Drive fast time-to-value for every new customer, leading onboarding and implementation as the primary project manager
• Teach customers how to use AI effectively write prompts, run reports, build workflows, and automate manual procurement tasks
• Help establish product feedback loops and assist with support of potential product bugs
• Lead executive business reviews with CPOs and senior procurement leaders, quantifying ROI and making renewal and expansion obvious
• Identify and drive contract expansion by proving value and uncovering new use cases within accounts
• Build case studies with measurable outcomes that the sales team can use to close new deals
• Partner with the CEO and CTO to translate customer insights directly into product priorities

Who You Are

• You have procurement or procurement consulting experience — either doing it or advising on it
• You understand AI tools well enough to teach others: you've written prompts, built workflows, or automated processes with tools like n8n, Zapier, Retool, or AI agents like Claude Code, OpenCode, Codex.
• You're comfortable traveling frequently and working directly in customer offices or at conferences
• You've worked with senior stakeholders (CPOs, VP-level) and can run an executive business review
• You want to build something from scratch, not inherit a playbook
• You're energized by ambiguity and figuring things out as you go
• You care about making customers wildly successful, not just checking boxes

Why This Role Is Different

Most CS roles are reactive and not solving a real problem. This one is consultative, proactive, professional, and embedded to help solve the core issue of the entire contract process. You're not supporting customers — you're working alongside them as a procurement expert who happens to have AI superpowers.

Hiring Process

• Prescreen call with Antonio (30 min)
• Technical interview with Antonio + Fractional CRO Advisor (60 min)
• Culture & fit interview (final)
• Reference check & background check
• Offer