Field trainer ops & maintenance

The Field Trainer – Operations & Maintenance develops and elevates operational and maintenance capability across the field through coaching, development, and curriculum support. This role does not have direct reporting responsibility for Market Trainers; instead, it serves as a subject-matter and development resource focused on improving Market Trainer effectiveness, instructional quality, and technical consistency. The Field Trainer supports Market Trainers through coaching, observation, curriculum refinement, and hands-on field engagement. The role also supports frontline teams during new site openings and targeted performance interventions. This is a highly travel-based role.

Key Responsibilities

• Support the development of Market Trainers through coaching, mentoring, and skill reinforcement.
• Conduct coaching observations and joint training sessions to improve instructional delivery and technical accuracy.
• Provide structured feedback and development recommendations to Market Trainers and field leadership.
• Reinforce curriculum intent, training standards, and consistency across markets.
• Serve as a technical and operational resource without direct supervisory responsibility.
• Partner with Instructional Design and field leadership to refine and improve training curriculum.
• Validate training content against real-world field execution and equipment conditions.
• Support the development of job aids, SOP-based training, certifications, and hands-on training materials.
• Provide feedback on curriculum gaps, clarity, and field usability.
• Deliver hands-on training for operations and maintenance teams as needed.
• Support onboarding and retraining to address performance gaps or periods of transition.
• Provide targeted support during new site openings in partnership with Market Trainers.
• Reinforce safety practices, wash quality standards, and preventive maintenance behaviors.
• Reinforce company SOPs, operational standards, and best practices.
• Support the rollout of new equipment, technology, chemicals, and process updates.
• Participate in pilot programs and translate field feedback into curriculum improvements.

Travel Requirements

• Significant travel required (typically 60–80%).
• Travel includes multi-day market visits, trainer ride-alongs, and continuous people development.
• Flexible schedule required, including early mornings, evenings, weekends, and holidays, as business needs require.

Qualifications

• 3–5+ years of experience in car wash operations, maintenance, training, or field support roles.
• Strong hands-on knowledge of tunnel operations, equipment, safety, and wash quality standards.
• Demonstrated experience of coaching, mentoring, or supporting trainer and/or leader development.
• Ability to influence without direct authority.
• Willingness and ability to travel up to 75% as required.

Success Measures

• Improved instructional quality and consistency among Market Trainers.
• Strong alignment between curriculum intent and field execution.
• Improved onboarding outcomes and operational consistency across markets.
• Positive feedback from Market Trainers, field leadership, Operations, and Maintenance.

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.