Summary

GeneDx, the world’s leading genomic diagnostics company, is seeking an experienced Epic analyst to support Epic Aura integrations from build through post go live support.

In this role, you will join the cross functional Epic Aura team, owning and maintaining GeneDx's Epic application, ensuring all configuration, security, and user requirements meet the needs of our end users and our business. You will be a key player in customer integration projects, enabling set-up, testing, and troubleshooting throughout the project lifecycle as well as post-live production support.

Job Responsibilities

• Act as the primary point of contact for Epic Aura application needs.
• Collaborate with engineering, commercial, and operational teams, as well as other Epic specialists, to troubleshoot, identify, and solve issues with our Epic integrations.
• Guide workflow design, build and test the system, and analyze other technical issues associated with Epic software.
• Work with Epic representatives, your GeneDx teammates, and customers to ensure the system meets the required project deliverables and timeline.
• Enable smooth customer integration projects by establishing and maintaining documentation about our Epic implementation.

Objectives

• Enable smooth and swift Epic Aura integration projects with new customers quarterly.
• Troubleshooting for live Epic-integrated customers is efficient and effective.
• Optimizing Epic Aura in coordination with broader GeneDx initiatives.

Education, Experience, and Skills

• 2+ years of experience working with Epic applications.
• Strong knowledge of healthcare provider workflows and the software and people/staff that enable them.
• Familiarity with healthcare data models and standards, like HL7 and FHIR.
• Highly organized, with a demonstrated technical build experience.
• Strong communication skills, both written and verbal.
• High drive for understanding and solving customer needs.
• Ability to learn quickly, think creatively, and adapt to change under pressure to meet deadlines.
• Experience with genomics labs is a plus.

Certificates, Licenses, Registrations

Active Epic certification is required (IE: Ambulatory, Care Everywhere, and Beaker).

Work Environment

This is a fully remote position. The employee will work from a home office or other suitable remote location with reliable high-speed internet access. Work is performed in a climate-controlled environment using standard office equipment including computer, phone, and video conferencing tools. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs.

Physical Demands

This is a sedentary role requiring prolonged periods of sitting while working at a computer. Physical demands include:

• Sitting for extended periods (up to 8 hours per day).
• Repetitive use of hands and fingers for typing and mouse operation.
• Visual acuity for reading computer screens and documents.
• Ability to communicate effectively via phone and video calls.
• Occasional lifting of up to 10 pounds (office supplies, equipment).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Acknowledgements

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

#LI-REMOTE

Pay Transparency, Budgeted Range

$90,000—$125,000 USD

A culture that plays to win, because patients are counting on us​ At GeneDx, we're driven by urgency and purpose: helping patients get diagnosed earlier. Our mission, to empower everyone to live their healthiest life through genomics, drives our team to make a tangible impact each day – and shapes our culture where high standards, strong teamwork, and meaningful ownership are the norm. We act with intention, support one another, and deliver work we're proud to put our names on.

Here’s what you can expect day to day:

1. Play like a champion (step up, redefine what’s possible, own it)​ We bring energy, focus, and a bias for action. We step up, take initiative, and deliver on our commitments – with quality, speed, and care.
2. Think bigger (stretch beyond, courage not consensus)​ We push past the obvious. We challenge assumptions, raise the bar, and make thoughtful, decisive calls — choosing progress over perfection.
3. Grow fast (be curious, speak up, be agile)​ We stay curious, ask questions, and share direct feedback with respect. We adapt quickly and keep learning through collaboration and continuous improvement.

If you’re motivated by meaningful work, a fast-moving environment, and teammates who care deeply about outcomes, you’ll thrive at GeneDx. At GeneDx, we believe in taking care of our people. We provide competitive compensation and benefits that reflect local market practices and legal requirements in each country where we operate, helping employees thrive both professionally and personally. We welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. GeneDx is a place where people from all backgrounds can make an impact.

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