About Convertr

Convertr is the enterprise data integrity layer that ensures clean, compliant, and complete data flows across systems and teams. Global leaders like Microsoft, Oracle, Amazon, Stripe, and HP use Convertr to improve data quality, accelerate operations, and gain full transparency across their lead and data supply chains. By automating complex workflows and standardizing data at scale, Convertr helps organizations drive better decisions, reduce risk, and unlock the full value of their data. The best convert with Convertr.

Why Convertr?

You will be joining a rapidly growing scale-up, with the opportunity to work closely with businesses across our ecosystem of brands, agencies, and publishers – it’s a really exciting time to join the Convertr team.

At Convertr, we’re building a platform that delivers real value to B2B businesses, driving operational efficiency and improving the quality of lead data. Our global, API-first platform allows businesses to track and analyse the success of their marketing campaigns and convert their lead data into powerful prospects.

We offer the opportunity to shape your own career, with exposure to industry-leading technologies that are reshaping the demand generation landscape. If you’re a driven, creative, collaborative individual who is looking for a role where you can really make a difference, you’ve come to the right place.

Our unique culture

Our culture is built on integrity, collaboration, respect and expertise, and these core values underpin everything that we do.

If you’re driven by innovation, Convertr is right for you. We’re proud to foster a working environment that is collaborative, inclusive and transparent, where our differences are celebrated and we encourage and support the team to be the best versions of themselves.

In an exciting time of significant growth, you’ll play a big part in our mission of helping our customers scale, drive operational efficiencies and improving the quality of their lead data.

As we continue to scale, we want to hear from talented, driven problem-solvers, who can help us work towards transforming the demand generation landscape.

About the role

As a Technical Account Manager, you serve as a product expert of the Customer Success team. Your role involves working across our Support and Services teams to deliver value to our customer base. You will serve as a trusted advisor to our customer base to drive maximum value and adoption of our platform. You will also be an internal escalation point that sits between our Sales, Engineering and wider Customer success team, leveraging your technical expertise and interpersonal skills to build strong relationships and provide internal and external guidance to drive customer success.

What you'll do

• Onboarding and Training: You will be at the forefront of our customer onboarding experience, providing insights and guidance on best practices as well as assisting with training and development of both new and existing customers.
• Incident Escalation: You will work alongside our Support and Engineering teams as second-line support, using your deep understanding of our products and features to provide effective solutions and communicate complex issues for escalation.
• Technical POC: helping build new workflows and working directly with customers to understand use cases and leverage our platform for bespoke, automated workflows.
• Services and QA: As part of the Services team, you will be responsible for overseeing and managing customer portfolios, including optimisation and QA of platform activity. As an advocate for the customer, you will also manage feedback, pain points and requests with our Product team.

What you'll bring

• 3+ years of experience in Technical Account Management, Customer Success, or similar role in a fast-paced environment
• Knowledge and understanding of API documentation and usage
• Experience with CRMs such as Salesforce, Marketo, Hubspot
• Experience with customer service software (Zendesk or similar)
• Experience with basic SQL queries desirable but not required

Skills and attributes

• Have a high level of intellectual curiosity and the ability to constantly learn
• Excellent analytical, problem diagnosis and creative problem-solving skills with the desire and ability to identify, and help implement changes
• Educated to degree level preferred but not essential
• Self-driven and proactive nature – a bias for speed and action
• Strong listening and verbal communication skills: you will need to quickly understand customer needs or issues and deliver a clear and concise response via video calls and emails
• Ability to manage conflicting priorities and thrive in a fast-paced environment
• Highly organised, collaborative and detail oriented
• You’re known for being a good collaborator and can motivate or maintain enthusiasm throughout the onboarding engagement

Working with us means

You will be joining a high growth fast moving company working with enterprise global brands whilst enjoying every moment with a sociable team from all over the world, also including the below:

• 25 days holiday plus an extra day for your birthday!
• Career development opportunities
• Employee Assistance Programme - Free 24/7 wellbeing support for all our team
• Flexible remote working
• Team Socials - Regular team parties and social events
• Choose your own remote working kit
• Generous company healthcare & access to 401k plans
• Additional health benefits including One medical (On demand primary care), Health advocate (Experts to navigate care), Talkspace (Virtual mental health support), Kindbody (Family building care) and Teladoc (Virtual care)
• Life insurance, HSA and FSA plans available

Convertr is ISO270001 certified which means we hold a certificate on our internal standards on information security which we are audited on annually. Therefore, compliance and policies are key to the running of Convertr and we need to ensure that the team comply to the standard of security at all times. You will receive annual training on data compliance, GDPR and data handling as well as regular internal meetings throughout the year to highlight the importance of compliance within our day to day workflows.