About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

Join the North Carolina Office of Emergency Medical Services and play a vital role in supporting the emergency medical systems that serve communities across North Carolina. At NCOEMS, you’ll contribute to a mission-driven team dedicated to strengthening EMS and trauma services through collaboration, regulatory excellence, and statewide technical support that helps save lives every day.

The EMS Regional Supervisor provides leadership and oversight for regional emergency medical services (EMS) operations within the North Carolina Office of Emergency Medical Services (NCOEMS). This position supervises regional field staff and coordinates activities related to inspections, compliance audits, licensing, credentialing, and technical assistance to ensure adherence to applicable laws, rules, and standards governing EMS systems and providers.

The Supervisor position serves as the statewide lead for NCOEMS Systems activities, partnering with county and tribal EMS system administrators to support regulatory compliance, system development, and operational effectiveness. Through collaboration, consultation, and strategic leadership, the EMS Regional Supervisor strengthens emergency medical and trauma services and supports statewide emergency preparedness and response efforts.

Key Duties Include:

• Supervise and direct regional EMS field staff, providing leadership, guidance, performance management, and operational oversight to ensure the effective delivery of NCOEMS programs and services.
• Oversee regional inspections, compliance audits, investigations, and monitoring activities to evaluate adherence to state and local EMS regulatory requirements.
• Coordinate licensing, credentialing, and certification activities for EMS agencies, systems, and personnel in accordance with established laws, rules, and policies.
• Lead the statewide NCOEMS Systems workgroup and provide direction for initiatives that support the development, coordination, and improvement of EMS systems across North Carolina.
• Collaborate with county and tribal EMS system administrators to address compliance issues, interpret regulatory requirements, and provide technical assistance and consultation.
• Review operational, regulatory, and performance data to identify trends, assess system effectiveness, and develop recommendations for program and service improvements.
• Support emergency preparedness, disaster response, and recovery efforts by coordinating resources, providing technical expertise, and participating in emergency operations activities.
• Represent NCOEMS on statewide committees, workgroups, professional associations, and stakeholder meetings to advance EMS and trauma system priorities.
• Develop and maintain effective partnerships with local governments, EMS agencies, healthcare organizations, tribal entities, and other stakeholders to strengthen emergency medical services delivery.
• Plan, coordinate, and participate in special projects, events, and statewide initiatives, including support for EMS education, outreach activities, and the annual North Carolina Rescue Association Basic Life Support Competition.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $52,592.00 - $92,036.00

Recruitment Range: $52,592.00 - $88,000.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Demonstrated experience applying knowledge of Emergency Medical Services (EMS) systems, programs, and operations to support regulatory compliance, program administration, and system improvement initiatives.
• Utilized knowledge of the economic, social, and healthcare needs of diverse communities to support EMS system planning, resource coordination, and service delivery improvements.
• Led project development, analysis, implementation, and evaluation efforts to support organizational goals, assess program effectiveness, and improve operational outcomes.
• Interpreted and applied federal assistance program requirements, funding opportunities, and regulatory guidance related to EMS systems, services, and emergency response operations.
• Documented experience managing regional programs and initiatives by coordinating staff and stakeholders, analyzing complex situations, developing effective solutions, and advancing strategic and operational priorities.

Physical Requirements:

• Ability to sit in a vehicle for 4-6 hrs.
• Ability to sit, stand and walk for long periods of time.
• Ability to lift 20 lbs.

About the Division of Health Service Regulation (DHSR):

The Division of Health Service Regulation oversees medical, mental health and adult care facilities, emergency medical services, and local jails. We check to see that people receiving care in these facilities are safe and receive appropriate care. We make certain that medical buildings are built only when there is a need for them.

About the Office of Emergency Medical Services:

The Office of Emergency Medical Services foster emergency medical systems, trauma systems and credentialed EMS personnel to improve in providing responses to emergencies and disasters which will result in higher quality emergency medical care being delivered to the residents and visitors of North Carolina.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application. Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.