Employee relations specialist tier 1 (hr/investigation exp req) remote

ATTENTION U.S. MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you are US military affiliated and have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

This role is open to these locations only: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Must have: Experience leading multiple, concurrent, employee relations activities with a focus on providing clear guidance and timely and consistent execution. Effective in detailing and documenting case notes, investigation summaries, and correspondence with employees and partners. Ability to work both autonomously and as a team, while developing strong professional relationships with peers, managers, executives, and cross-functional teams across diverse organizations. Excellent communication skills – both verbal and written. Solid understanding and capability to communicate about Federal, state and local regulations; ADA, FMLA and Leave of Absence procedures.

Your Responsibilities

• Demonstrate a solid understanding of company policy, culture and values in order to make recommendations about the resolution of employment related issues; while supporting vital positive interactions between managers and employees.
• Resolve all cases as assigned within appropriate SLA’s while providing the best possible experience to the employee.
• Conduct basic investigations and assist in those more complex regarding matters such as allegations of harassment, discrimination, accommodation, and retaliation.
• Promote knowledge and understanding of Company policy and relevant employment laws through coaching, and training as required to the Operations Team, or as needed among other departments within the organization.
• Create and maintain excellent documentation regarding all cases and investigations you support and where applicable assist in creation of disciplinary actions, or other documentation related to employee performance concerns.
• Assist with other Employee Relations project work and consultations related to the employee experience as needed.

#LI-Remote

Additional Qualifications/Responsibilities

• Bachelor’s degree in Business or HR Related preferred.
• 2+ years of experience working in Human Resources, with an emphasis on Employee Relations preferred, with exposure and work in employee investigations.
• Experience leading multiple, concurrent, employee relations activities with a focus on providing clear guidance and timely and consistent execution.
• Effective in detailing and documenting case notes, investigation summaries, and correspondence with employees and partners.
• Ability to work both autonomously and as a team, while developing strong professional relationships with peers, managers, executives, and cross-functional teams across diverse organizations.
• Excellent communication skills – both verbal and written.
• Solid understanding and capability to communicate about Federal, state and local regulations; ADA, FMLA and Leave of Absence procedures.
• Ability to do business with an absolute commitment to the TP USA Values.

Required Skills: Process Excellence, Collaboration, Communication, Emotional Intelligence, Open-Mindedness, Critical Thinking, Solution Orientation, Entrepreneurship, AI Proficiency, Data Literacy.

Work from Home Requirements: A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms). Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN. Proof of internet speed required.

Certificates/Security Clearances/Other

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include: Paid Training, Competitive Wages, Full Benefits (Medical, Dental, Vision, 401k and more), Paid Time Off, Employee wellness and engagement programs.

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!