Director, product

The Director of Product owns the vision for OuterBox's product technology layer: the internal applications, automation, and AI that help our staff deliver marketing services, and the direct-to-market products such as LOOP Analytics and future offerings. This role defines how our products work together as one consolidated, scalable system, makes sure each one delivers clear value to the people it was built for, and turns the capability of our development team into products that set OuterBox apart. The Director leads the Product Managers, sets product priorities and standards in partnership with the Director of Technology, holds the team to effective execution, and reports on how well our products perform for the service organization and our clients.

Job Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Set the Product Vision: Define and own the vision for OuterBox's product technology layer, internal and external. Describe how our systems, applications, and AI work in concert, and keep that vision current as our services, our clients, and the technology change.
• Own the Product Portfolio & Architecture: Keep the portfolio consolidated and coherent. Decide what we build, combine, retire, or buy so every product has a clear purpose, a defined user, and a place in the larger system. Partner with the Director of Technology so product architecture and technical architecture scale together.
• Build Products for Our Delivery Teams: Direct the applications that help our staff deliver marketing services faster, more consistently, and more intelligently. Make sure each tool is designed around the people who use it and proves its value in their daily work.
• Lead Direct-to-Market Products: Own product strategy for client-facing offerings such as LOOP Analytics and the products that follow. Identify market opportunities that grow out of our internal capability, shape them into offerings, and hold products that carry OuterBox's external reputation to the highest standard.
• Lead the Product Management Team: Lead, coach, and develop the Product Managers. Set the operating cadence and hold a consistent standard of product thinking, user empathy, and design quality.
• Turn Development Talent into Great Products: Give the development team clear direction, well-defined problems, and build-ready requirements. Own the PRD and acceptance-criteria standards, guide development and testing timelines, and keep the roadmap focused on the work with the most impact.
• Drive Effective Execution: Direct the intake, feedback, prioritization, pilot, and rollout programs the Product Managers run. Set the criteria that move a product from pilot to production, and make sure what ships is adopted.
• Measure & Report Product Effectiveness: Define the KPIs for each product and report on how well our products perform for the service organization, our clients, and the business. Translate adoption, usage, delivery improvement, and displaced-software-spend data into clear business impact.
• Evaluate Emerging Technology: Track developments in AI, automation, and product practice. Run structured trials and recommend adoption or rejection with a clear rationale.

Additional duties, as assigned.

Requirements

• 6+ years in product management or product leadership, with 2+ years leading product managers or product teams.
• A track record of setting product vision and strategy across a portfolio of related products, consolidating overlapping tools into a coherent, scalable platform, and taking new products to market.
• Experience shipping both internal tools and external, client-facing software products, including AI, automation, and data-driven applications built in partnership with a development team.
• Data orientation: able to define product KPIs, direct dashboards, and translate usage and adoption data into business impact.
• Working knowledge of how digital marketing agencies deliver services.
• Fluency in product process, including PRDs and acceptance criteria, prioritization, and pilot and rollout programs, with credible participation in architecture and build decisions alongside technology leadership.
• Hands-on experience with Agile delivery frameworks (Scrum, Kanban, or equivalent).
• Strong product design and user-experience judgment, grounded in user research, feedback programs, and adoption measurement (interviews, NPS, surveys).
• Comfort operating in a fast-moving, AI-accelerated environment, with working familiarity with AI-assisted development tools (e.g., Claude Code) and cloud-native platforms (Google Cloud Platform).

Benefits

Empowering your journey through every stage of growth—so you can do your best work and live your best life.

Boxer Benefits

Exceptional teams deserve exceptional support. Our employee benefits package includes generous paid time off, healthcare coverage, retirement savings options, professional development opportunities, and additional perks designed to help you stay healthy, productive, and fulfilled both at work and at home.

• Health Insurance
• 401(k) & Retirement Savings
• Generous Paid Time Off
• Flexible Scheduling
• Remote-First Culture
• Professional Development
• Employee Referral Program
• And more!

Salary Description:

$140,000 - $160,000

Our Company Values

Great results don’t happen by chance. They come from talented people working together with shared expectations, mutual respect, and a commitment to doing what’s right.

At OuterBox, our values guide how we approach our work, support our teammates, and serve our clients. They influence the decisions we make every day and help create a culture where people can do meaningful work, build lasting relationships, and grow throughout their careers.

Growth At OuterBox

We believe growth is oxygen—for our clients, our company, and our people. That’s why we’re committed to helping every teammate reach their next stage of growth.

Every person joins OuterBox with different experiences, ambitions, and career goals. We believe great leaders meet people where they are, providing the support, resources, and opportunities needed to grow professionally, develop new skills, and build a rewarding career.

Whether you’re looking to deepen your expertise, take on new challenges, or grow into leadership, you’ll find a team invested in helping you get there.

Physical Demands

Primarily involves sitting at a desk and using a computer for extended periods of time. Light physical activity is also required, such as carrying equipment or setting up for presentations. Requires a high level of mental focus and the ability to work under pressure. Good manual dexterity, hand-eye coordination, and the ability to use a computer for extended periods are required. Utilizes required organization-provided tools, such as project management systems, artificial intelligence (AI) applications, reporting and analytics programs, and other business software, as directed by management in the regular course of business. Use of such tools ensures accuracy, accountability, and continuity across projects, supports collaboration among team members, and allows the organization to maintain visibility into work product and progress.

Work Authorization/Requirements

Must be located in the USA. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Affirmative Action/EEO Statement

Our company is an equal-opportunity employer committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected status. OuterBox may use AI-assisted tools to support the hiring process. Human review is involved in all employment decisions.