POSITION SUMMARY

The Director of Practice Operations is responsible for leading the operational integration, stabilization, and ongoing performance management of acquired primary care practices within the organization’s fully owned, Single-TIN model. Reporting directly to the President, this role is the primary operational bridge among the M&A team, executive leadership, MSO functional teams, clinical leadership, and acquired practices.

The Director owns execution from pre-close readiness through Day 1, 30/60/90-day integration, and steady-state operations. Following integration, the role provides ongoing leadership to ensure each practice performs at a high level across patient access, provider productivity, staffing, patient experience, financial performance, quality, risk adjustment, care gap closure, utilization, and total cost of care within a Full-Risk Value-Based Care model.

PRIMARY RESPONSIBILITIES

1. Practice Acquisition & Operational Integration

• Serve as the operational lead for newly acquired primary care practices, partnering closely with the President, M&A team, clinical leadership, Finance, HR, IT, Compliance, Contracting, Revenue Cycle, Credentialing, and other MSO functions.
• Build and manage comprehensive pre-close, Day 1, 30/60/90-day, and post-integration operating plans with clear workstreams, owners, milestones, dependencies, and escalation paths.
• Coordinate operational due diligence and readiness across staffing, provider schedules, patient access, EHR/technology, billing and revenue cycle, payor enrollment, credentialing, compliance, vendors, facilities, clinical workflows, and value-based care requirements.
• Identify operational risks and integration gaps before close; establish mitigation plans and ensure issues are resolved without disrupting providers, staff, or patients.
• Lead change management, communications, and workflow standardization as acquired practices transition into enterprise systems, policies, reporting, and management structures.
• Provide concise integration reporting to the President and executive leadership, highlighting milestones, risks, unresolved issues, decisions required, and overall readiness.

2. Post-Integration Practice Leadership

• Assume operational oversight following integration and drive the transition from integration mode to stable, high-performing day-to-day operations.
• Establish consistent operating standards across owned practices while appropriately adapting to local market and practice needs.
• Lead regular operating reviews with practice managers and physician leaders covering operational, financial, clinical, quality, and value-based care performance.
• Identify underperforming locations or workflows and develop measurable corrective action plans with defined owners and timelines.
• Build scalable operating infrastructure and management processes that support continued acquisition and growth of the fully owned practice portfolio.
• Maintain strong relationships with employed physicians and practice leadership to support engagement, retention, accountability, and organizational alignment.

3. Full-Risk Value-Based Care Performance

• Ensure owned practices operate effectively within Full-Risk Medicare Advantage and other value-based care arrangements, translating enterprise goals into practice-level workflows and accountability.
• Partner with Population Health, Clinical Operations, Quality, Risk Adjustment, Finance, Analytics, and Medical Leadership to improve practice performance.
• Drive execution on Annual Wellness Visits, HCC documentation and chronic-condition reassessment, HEDIS/Stars care gap closure, preventive screenings, medication adherence, transitional care, high-risk patient management, and avoidable utilization reduction.
• Improve referral management, specialist coordination, emergency department and inpatient utilization, readmissions, and total cost of care performance.
• Ensure providers and practice teams understand performance expectations, patient-level opportunity lists, dashboards, and required workflows.
• Embed value-based care activities into routine patient care rather than treating them as separate administrative initiatives.

4. Day-to-Day Practice Operations

• Provide leadership and oversight for daily operations across assigned primary care practices, including staffing, scheduling, patient access, clinical support workflows, and resource allocation.
• Optimize provider templates, appointment availability, same-day access, patient throughput, schedule utilization, and provider productivity.
• Oversee front-office and back-office performance, including registration, referrals, authorizations, documentation, patient communications, and follow-up.
• Partner with Revenue Cycle to improve charge capture, coding, clean claims, denials, collections, and other workflows affecting practice economics.
• Partner with HR on workforce planning, recruitment, onboarding, retention, employee relations, performance management, and leadership development.
• Ensure facilities, equipment, supplies, vendor relationships, and technology support safe, reliable, and efficient practice operations.
• Develop, implement, and maintain standardized operating procedures across the practice portfolio.

5. Provider & Team Leadership

• Serve as a trusted operational partner to physicians and advanced practice clinicians while maintaining clear accountability for organizational standards and results.
• Lead physician and staff onboarding into the organization’s operational, clinical, technology, and value-based care infrastructure.
• Coach and develop Practice Managers and other operational leaders; establish clear roles, scorecards, performance expectations, and follow-through.
• Remove operational barriers affecting provider productivity, employee effectiveness, patient experience, and clinical performance.
• Promote a culture of ownership, service excellence, collaboration, continuous improvement, and patient-centered care.

6. Financial & Performance Management

• Partner with Finance to develop and manage practice budgets, forecasts, staffing models, and performance targets.
• Monitor revenue, operating expense, labor cost, provider productivity, patient volume, revenue cycle metrics, and practice contribution margin.
• Identify opportunities to improve efficiency, reduce unnecessary expense, optimize resource deployment, and strengthen practice profitability.
• Balance traditional practice economics with the broader clinical and financial requirements of risk-based contracts.
• Develop business cases and recommendations for staffing, facilities, technology, and other operational investments.

7. Compliance, Quality & Patient Experience

• Ensure practice operations comply with applicable federal and state requirements, CMS standards, organizational policies, privacy requirements, and payor obligations.
• Partner with Compliance, Quality, and Clinical Leadership on documentation, coding, audit readiness, patient safety, and regulatory or payor reviews.
• Monitor patient complaints, service recovery, satisfaction trends, and access barriers; implement improvements that strengthen patient experience and continuity of care.

QUALIFICATIONS

Required

• Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, Public Health, Finance, Operations, or a related field.
• 7+ years of progressive healthcare operations experience, including substantial responsibility for physician practice or ambulatory operations.
• Demonstrated experience managing multi-site primary care or physician practices.
• Strong knowledge of staffing, scheduling, patient access, provider productivity, revenue cycle, referrals, authorizations, and clinical practice workflows.
• Proven ability to lead complex operational initiatives involving multiple departments and stakeholders.
• Strong physician relationship-management, financial, analytical, and performance-management capabilities.
• Ability to operate effectively in a high-growth, fast-changing environment with significant accountability for execution.

AMM BENEFITS

When you join AMM, you’re not just getting a job—you’re getting a benefits package that puts YOU first:

• Health Coverage You Can Count On: Full employer-paid HMO and the option for a flexible PPO plan.
• Wellness Made Affordable: Discounted vision and dental premiums to help keep you healthy from head to toe.
• Smart Spending: FSAs to manage healthcare and dependent care costs, plus a 401(k) to secure your future.
• Work-Life Balance: Generous PTO, 40 hours of sick pay, and 13 paid holidays to enjoy life outside of work.
• Career Development: Tuition reimbursement to support your education and growth.
• Team Fun: Paid company outings and lunches because we work hard, but we also know how to have fun!