Our Story:

Crisis Prevention Institute, Inc. (CPI) is the worldwide leader in evidence‑based de‑escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people across service‑oriented industries including education, health care, behavioral health, long‑term care, human services, security, corporate, and retail.

At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. This philosophy is central to everything we do and traces back to our beginning.

As a member of the team, you can expect to:

• Make a difference through your work — You’ll be proud to tell your family and friends what you do.
• Gain significant career experience within a fast‑growing organization — From entry‑level roles to executive leadership.
• Feel fulfilled and have fun — We work hard but make time to build meaningful relationships and celebrate wins.

The Role:

As we scale our marketing organization to support ambitious pipeline and revenue targets, we are seeking a Director of Marketing Operations & Automation to build a best-in-class Marketing Operations function.

This is more than a systems and reporting role. We are looking for an operational builder-doer who can bring process discipline to an evolving marketing organization — someone who can design and build scoring frameworks, operationalize integrated campaigns and Account-Based Experience (ABX) motions, and give leadership a clear, data-driven view of marketing’s impact on pipeline and revenue.

This role sits at the intersection of technology, process, and analytics. You will be responsible for ensuring CPI’s marketing technology, data, and reporting infrastructure enable the organization to hit or exceed its pipeline targets. You’ll partner with Data & Analytics, Revenue Operations and Business Applications to define and document how marketing data is captured, standardized, synchronized and maintained across the customer lifecycle so that reporting, segmentation, routing, automation and attribution can be trusted.

What You Get to Do Every Day:

Marketing Operations Strategy & Team Leadership

• Build and document a best-in-class Marketing Operations function.
• Lead a team of Marketing automation professionals.
• Work with the team to build all Marketing Operations functions, including integrated campaign operations, marketing technology integrations, data enrichment, reporting and analytics, and lead/account routing and quality management.
• Lead change management, training and adoption for new marketing systems and processes, establish clear operating procedures, accountability and governance to ensure new capabilities become embedded in how teams work.

Martech Stack & AI-Enabled Workflows

• Evaluate, implement, integrate, and optimize the marketing technology stack that strengthens campaign effectiveness, data enrichment, and cross-platform synergy.
• Leverage AI to maximize the value of CPI’s existing technology and help define and build new workflows and agents.
• Own the marketing technology roadmap, architecture, governance, administration standards and adoption strategy, in partnership with Technology and Revenue Operations.

ABX & Integrated Campaign Operations

• Partner closely with the rest of Marketing and Sales to operationalize integrated campaigns and execute scalable ABX strategies.
• Apply hands-on experience optimizing data ingestion and governance to ensure smooth campaign execution all the way through the funnel.

Lead & Account Scoring

• Design, manage, and continuously refine robust account and lead scoring models to improve qualification, conversion rates, and handoffs to Sales.

Performance Visibility, Analytics & Executive Communication

• Provide consistent visibility and actionable insights into marketing performance for the Marketing leadership team.
• Lead analytics in support of growth and operational excellence, including weekly and monthly reporting cadences and pipeline reviews.
• Develop analysis, ad hoc reports, and models to support marketing planning with predictable return on investment.
• Work with the team to interpret A/B testing results and inform optimization decisions.
• Manage the OKR/KPI process to ensure the organization has the right targets and measurable success criteria.
• Deliver frequent presentations to leadership that clearly communicate performance, findings, and the “why” behind the numbers.

Data Strategy, Compliance & Cross-Functional Partnership

• Develop and implement a comprehensive marketing data strategy, including data enrichment, hygiene, and compliance, partnering closely with Revenue Operations to align across the go-to-market business.
• Collaborate across Sales, Customer Operations, Finance, and Product to align on and support marketing initiatives.
• Work closely with the Marketing leadership team to drive data-driven strategic objectives across marketing.
• Ensure marketing activities comply with relevant data regulations and mitigate potential risk.

You Need to Have:

• Bachelor’s degree in marketing or an analytical field such as mathematics, business, engineering, computer science, statistics, or related field.
• 7-10 years of professional experience in marketing and sales analytics for a B2B software company.
• 3+ years of people management experience, with a demonstrated record of coaching and developing team members.
• Hands-on experience and proficiency with CRMs and MAPs.
• Proven experience designing and supporting integrated campaign and ABX tracking.
• Proven expertise in account/lead scoring frameworks, data enrichment strategies, and martech stack integration and optimization.
• Hands-on expertise analyzing, interpreting, and telling stories through data for stakeholders at every level.
• Preferably, experience building marketing campaign forecasting, attribution, and marketing mix optimization models for pipeline and revenue growth.
• Advanced proficiency building dashboards, plus advanced Excel skills, including complex formulas and functions.
• Proven knowledge of B2B demand/revenue generation processes, lead journeys, demand waterfalls, and opportunity progression.
• Strategic thinking with strong consultative skills to build cross-functional relationships across Marketing, Sales, and Technology.
• A sense of urgency, strong prioritization capability, and a track record of collaborating effectively within a team structure. Ability to work as a self-starter, making decisions and taking action based on what’s right for the business.
• Agility to work in an evolving environment.
• A strategic mindset, consistently using data to identify revenue and pipeline optimization opportunities.

We’d Love to See:

• Experience leading a team and building a marketing techstack and data infrastructure that supports complex, integrated campaign and ABX efforts.
• Experience partnering closely with Technology and Revenue Operations.
• Experience building attribution models, lead scoring and routing rules, reporting and analytics packages, and campaign optimizations.

What We Offer:

• Comprehensive compensation package
• Comprehensive benefits package
• 401k
• PTO
• Health & Wellness Days
• Paid Volunteer Time Off
• Continuing education and training
• Hybrid / Remote work schedule
• Paid Parental Leave

Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.