Director of client growth

The primary business owner. The Director is accountable for client growth, retention, commercial execution, and orchestrating cross-functional teams to meet revenue goals.

Role Expectations (The Mandate)

• Client Journey Engagement: strengthens senior client relationships and ensures client understands the value Ansira delivers to their business
• Commercial Ownership: drives weekly organic revenue growth; owns account plans, renewals & retention
• Pipeline Generation: executes the 6 Growth Levers (Module Expansion, LMA, Co-Op, etc…) on cadence
• Forecast Discipline: ensures strict pipeline visibility, forecast accuracy & CRM hygiene
• Business Review Narrative: owns the strategic executive story
• Whitespace & Risk ID: Proactively identifies growth opportunities & risks weekly

Business Impact (The Commercial Why)

• Converts whitespace into closed-won revenue; secures renewals
• Drives gross pipeline to hit portfolio targets
• Mitigates account risk early to protect forecast
• Ensures cross-functional teams deliver on commitments

Decision Authority

Owns:

• Account strategy
• Growth/whitespace planning & achievement of targets
• Forecast accuracy
• Business Review story development
• Client understands value Ansira delivers
• Coaching and development of team

Escalates:

• Margin risk
• Pricing exceptions
• Enterprise escalations
• Major contract restructures