Job Description

Job Summary

A Negotiations Manager is responsible for leading and guiding a team of creditor negotiators. A Negotiations manager will work with their agents, and team to meet goal and production expectations.

Essential Duties & Responsibilities

• Manage the daily activities/productivity of their team.
• Develop and coach agents to meet and exceed daily expectations.
• Conduct performance evaluations and inventory reviews with agents as needed.
• Perform initial and on-going trainings as needed.
• Assist with interviewing, hiring, and training within the department.
• Monitor performance improvement plans and corrective actions by agent/team.
• Perform daily coaching, agent queue reviews, and agent call reviews as needed.
• Regular reviewal and monitoring of agent/team adherence to all departmental KPI’s.
• Identify opportunities to initiate and improve department processes.
• Performs other related duties as required.

Knowledge, Skills & Abilities (Minimum Requirements)

• Strong leadership skills.
• Self-motivated.
• Detail-oriented.
• Extensive Creditor/Debt Settlement Knowledge.
• Excellent problem-solving skills.
• Knowledgeable in Microsoft Excel.
• Ability to learn and efficiently utilize various PC databases and software packages.
• Strong problem solving and analytical skills.
• Demonstrates strong time management and organizational skills.
• Ability to communicate effectively both verbally and in writing.

Education & Experience (Minimum Requirements)

Minimum 2 year education is preferred but not required. Experience in managing client facing, frontline employees.