HIGH-LEVEL OVERVIEW

The Customs Bond Supervisor is responsible for leading Bond Specialists while ensuring bond and importer identity verification activities comply with CBP rules and regulations. This is a remote position for a brokerage services company.

EXPECTATIONS

• Lead, coach, and develop Bond Specialists while holding the team accountable
• Manage workloads for timely, accurate processing of bonds and POAs
• Approve POA intake documentation and coordinate POA renewals
• Approve enhanced due diligence for nonresident importers of record
• Oversee importer identity verification and restricted party screening
• Conduct audits and quality reviews of bonds, POAs, and records
• Develop policies, procedures, and internal controls
• Monitor productivity, quality, and service metrics
• Serve as the client escalation point
• Work with surety providers as the primary liaison

ESSENTIALS

• LCB required
• Bachelor's degree preferred
• 5+ years of customs brokerage, trade compliance, or bond administration
• 2+ years leading teams in a compliance-focused operation
• Strong understanding of CBP rules and regulations, POAs, and importer identity verification
• Proficient with customs brokerage systems and Microsoft Office
• Experience working with surety companies and bond underwriting
• Supervising bond, POA, or brokerage operations teams a plus
• Knowledge of nonresident importer and enhanced due diligence