Virtual Coworker

Virtual Coworker

·23 days ago

Customer service specialist for a construction industry in the us (home based full time)

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Location

remote, United States

Commitment

Full Time

Level

Junior (<2 years)

Required skills

Customer ServiceCommunicationSchedulingData EntryProblem SolvingTime ManagementConflict ResolutionRecord KeepingAttention To DetailProfessionalism

Job Description

  • Provide friendly and professional customer service via phone, email, and messaging
  • Respond to customer inquiries regarding fencing services, products, warranties, and scheduling
  • Escalate complex questions and concerns to the appropriate team members when needed
  • Manage and update daily schedules for fencing crews and customer projects
  • Communicate schedule changes, delays, and important updates to customers and internal teams
  • Monitor crew attendance and address scheduling issues at the start of each workday
  • Maintain accurate records of customer inquiries, requests, and follow-up actions
  • Adjust schedules based on project priorities, timelines, and crew availability

Ready to join the team?

Apply now

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