Job Title

Customer Service Representative

Company Overview

Flex Fitness is a dynamic and growing fitness company dedicated to helping people achieve their health and wellness goals. We pride ourselves on delivering exceptional member experiences through friendly, responsive support and seamless operations. Join our team and contribute to a fast-paced environment where accuracy, reliability, and discretion matter.

Role Summary

We are seeking a motivated Customer Service Representative to serve as the first point of contact for members and prospective clients. You will address inquiries, resolve issues, and ensure a positive experience across channels. This role is ideal for someone who enjoys helping others, demonstrates strong communication skills, and thrives in a collaborative, member-focused environment.

Key Responsibilities

• Respond to member inquiries via phone, email, chat, and in-person interactions with professionalism and empathy
• Resolve service issues, troubleshoot problems, and provide timely solutions or escalation as needed
• Maintain accurate member records in the CRM and update account information as required
• Process membership changes, cancellations, freezes, and billing inquiries with integrity
• Communicate clearly about products, memberships, pricing, and promotions
• Support onboarding for new members, including facility tours and program introductions
• Collaborate with team members across departments to resolve complex requests
• Document interactions and outcomes to ensure continuity and knowledge sharing
• Identify opportunities to improve the member experience and relay feedback to leadership

Qualifications

• Previous customer service experience in retail, hospitality, fitness, or a similar role preferred
• Strong communication skills, with the ability to listen actively and respond with clarity
• Positive, approachable demeanor and a passion for helping others
• Proficiency with customer management systems, basic CRM tools, and common office software
• Ability to multi-task, stay organized, and manage time effectively in a fast-paced environment
• Basic math and cash-handling skills for billing inquiries and point-of-sale tasks
• High school diploma or equivalent; additional coursework in communications or business a plus

Work Environment

In-person and remote support options available within a member-centric fitness environment. Regular daytime hours with potential for occasional evenings or weekends based on coverage. Collaborative team atmosphere focused on member satisfaction, service quality, and continuous improvement.

Schedule and Compensation

Competitive hourly rate. Flexible scheduling opportunities to balance workload and peak member times. Benefits eligibility and paid time off in line with tenure and role.

What We Value

• Genuine, friendly customer service and a member-first mindset
• Clear communication, active listening, and problem-solving skills
• Integrity, discretion, and respect for privacy in handling member information
• Team collaboration, reliability, and a proactive approach to improving processes

How This Role Contributes to Flex Fitness

Customer Service Representatives are the face of Flex Fitness, ensuring every member interaction is positive, informed, and efficient. Your responsive support keeps members engaged, supports seamless operations, and helps build trust within our community.