Customer service representative insurance

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team.

If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!

What We Offer

Starting Pay: $21.00/hour
Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)
Location Requirement: Must reside within the State of Ohio
Remote Training Schedule: Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 10:00am-10:00pm Monday–Friday, with occasional Saturday shifts between 10:00am-8:00pm. When a Saturday shift is scheduled, a weekday off will be provided. During Bullpen (on-the-job training), Saturday shifts between 10:00am-8:00pm will include taking live calls.
Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 10:00am-10:30pm Monday-Friday, and every Saturday between 10:00am-8:15pm. One weekday off will be provided each week.

Comprehensive Benefits Package

Growth & Advancement Opportunities

What You’ll Do

• Answer inbound calls and assist members with questions related to insurance policies and AAA memberships.
• Deliver personalized, proactive solutions and recommend valuable products and services.
• Engage with members using strong communication and a friendly, problem-solving mindset.
• Think quickly and critically to resolve issues—this is not a scripted environment.
• Navigate multiple systems and tools while actively listening and multitasking.
• Maintain a positive, can-do attitude in a fast-paced and evolving environment.
• Participate in ongoing coaching and development to continually enhance your performance.

Work-From-Home Requirements:

• Dedicated, quiet workspace without interruptions.
• You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 50-100 mbps download and 10 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
• Demonstrated ability to uphold productivity and confidentiality in a remote setting.
• Regular attendance in virtual team meetings and training sessions.
• Availability during standard business hours and flexibility for possible shift adjustments.

What You’ll Need

• Prior customer service experience (recent call center experience preferred).
• Spanish fluency is a plus!
• Excellent communication skills (written, verbal, and listening).
• Ability to multitask and navigate computer systems in real time.
• A flexible, “can-do” mindset and willingness to adapt to change.
• High school diploma or GED.
• Ability to pass a background check and drug screening.
• Must reside within the State of Ohio.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

AAA is an Equal Opportunity Employer
Our organization participates in E-Verify