Customer service and sales rep

Albuquerque Publishing Company and the Albuquerque Journal are seeking an experienced, customer-focused Customer Service and Sales Representative to support our subscribers and maintain the quality of service our community relies on. This role is essential for addressing customer needs, resolving concerns, maintaining account accuracy, and driving customer retention.

This role is a remote, work-from-home position, but applicants must live in the Albuquerque area to participate in on-site training as needed, pick up equipment, receive local support, and work promotional events.

What You’ll Do:

• Manage a high volume of incoming calls.
• Open and maintain customer accounts accurately.
• Clarify customer needs and resolve issues efficiently.
• Respond to concerns via phone, email, mail, and social media.
• Follow up to ensure complete resolution.
• Verify and update customer account information.
• Aim to retain customers or encourage them to return.
• Drive sales through promotional events.

Why Join Us?

We don’t just offer a job; we offer a place to grow and thrive. At the Albuquerque Journal, you’ll be part of a legacy news organization with a forward-thinking mindset and a deep connection to our community. Here’s what you can expect:

• Health, dental, and vision insurance
• Flexible Spending Account
• Paid parental leave
• 401(k) with company match
• PTO
• Employee gym program
• Pet Insurance
• Ongoing training and career development
• A collaborative team

Requirements

• Strong active listening and communication skills.
• High telephone proficiency and professional demeanor.
• Excellent customer service and problem-solving abilities.
• Strong attention to detail and accuracy.
• Ability to multitask and perform effectively under pressure.
• Previous Customer Service experience preferred.
• Sales experience preferred
• Must be able to attend a 3-week onsite training program before transitioning to remote work.