Customer representative – travel

We're a remote travel team hiring a Customer Representative – Travel to support our clients with their travel needs from first inquiry through final booking and beyond.

You'll be a key point of contact for customers, answering questions, managing bookings, resolving issues, and delivering a consistently professional and helpful experience. This is a fully remote position with flexible scheduling and full training provided from day one. No prior travel industry experience required.

Key Responsibilities

• Respond to client inquiries via phone, email, and online platforms with knowledgeable, professional service
• Manage bookings for flights, hotels, tours, and transportation accurately and efficiently
• Offer personalized travel recommendations based on each client's preferences and needs
• Address customer concerns and complaints promptly with a solutions-focused approach
• Process booking documentation and maintain accurate client records
• Build and maintain long-term client relationships to support satisfaction and retention
• Efficiently manage and resolve customer concerns with professionalism
• Stay current on travel trends, industry updates, and supplier offerings to better serve clients

What We're Looking For

• Customer-first mindset with strong communication skills
• Experience in customer support, hospitality, or tourism preferred
• Reliable, organized, and capable of multitasking
• Comfortable navigating online systems and digital booking tools
• Passionate about travel and delivering excellent service

Technical Requirements

• Laptop or desktop computer.
• Reliable broadband internet connection.
• Smartphone for communication and updates.
• Must be authorized to work in the US, UK, Australia, LATAM, or Spain

What We Offer

• Work-from-home flexibility
• Flexible hours
• Training and mentorship
• Growth opportunities within a growing travel company
• Access to industry discounts and travel benefits
• Positive and team-oriented culture