Credentialing and enrollment software customer success specialist positions with pharmacy, behavioral health, and payer experience

Duties and Responsibilities

• Master Acorn Healthcare Provider Data Management software applications
• Provider, Healthcare, and Payer Credentialing and Enrollment Experience Preferred
• Conduct client demonstrations of the software
• Manage software implementation services to include project management, solutions consultant, developing, and managing the implementation schedule, and integrating customer processes in alignment with system capabilities
• Manage project scope and customer expectations throughout the implementation process.
• Consult with clients to integrate existing processes into Acorn and advise on best practices to increase client efficiency using Acorn software
• Conduct web-based and/or onsite training
• Establish and manage relationships with clients through ongoing communication
• Work closely with clients and co-workers to resolve client issues
• Assist IT staff with evaluating data conversion files for key data
• Assisting clients with data conversion testing
• Communicate and cooperate with internal staff and external clients in a timely and professional manner.
• Develop presentations and content for client meetings and social media campaigns
• Work remotely with Acorn team and clients

Specified Proficiencies:

• Healthcare, Provider and or Payer Credentialing and Enrollment Experience
• Ideal candidate would have experience specifically with Commercial payer contracting or provider relations network service experience
• Navigating, training and using web-based software systems
• Credentialing software application management
• QA Software review and analysis
• Software as a Service experience
• Credentialing as a Service experience
• Previously worked with credentialing software company as a demo/training specialist
• Learn new technologies easily
• Certified Provider Credentialing Specialist (CPCS) or Certified Professional Medical Services Management (CPMSM)

General Qualifications, Skills and Abilities Required

• Ability to work in a highly agile environment independently and remotely or within a team dynamic
• 2+ years of credentialing experience in hospital credentialing and privileging
• Knowledge and understanding of physician onboarding, credentialing & re-credentialing, privileging
• Experience giving presentations and demonstrations
• Possess a strong proficiency with Microsoft Office Suite (Word/Excel/Outlook/Power Point)
• Ability to manage multiple tasks for multiple projects with the ability to work within deadlines
• Must have excellent customer service skills and can work with client facing teams to onboard and train Medical Staffing Professionals
• Must have strong time management and organization skills
• Must possess excellent verbal and written communications skills
• Must have home based office capabilities for streaming internet proficiently for remote work
• Proficient technical writing skills