Cpt-11476 compliance case management & quality control virtual assistant

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in. If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below. 💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen! If you're interested in this opportunity, click APPLY TO POSITION to proceed.

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Title: Independent Contractor – CPT-11476 Compliance Case Management & Quality Control Virtual Assistant/Business Support VA/Entry-Advanced Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. A technology-first company supporting property owners and property management companies is seeking a part-time Virtual Assistant to manage housing-code compliance cases from initial intake through final submission and acceptance. The VA will work within an established process and existing SOPs to verify AI-generated case information, create and track work orders, review repair evidence, assemble proof-of-repair packages, and monitor cases through closure. This is not a basic data-entry role. The position requires strong attention to detail, sound judgment when reviewing documents and photos, consistent deadline management, and the ability to flag questionable information before it creates compliance issues. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

• Case Intake & Work Order Management
  • Review incoming violation notices and verify case information for accuracy
  • Confirm addresses, unit numbers, notice numbers, cited items, and deadlines
  • Create or verify work orders for individual violations
  • Check for existing work orders before creating new records
  • Maintain accurate case information across required systems
  • Prioritize work based on repair deadlines and urgency
• Evidence Review & Quality Control
  • Review completed work orders and supporting documentation
  • Confirm that photographs and completion notes clearly support the required repair
  • Ensure evidence is matched to the correct violation
  • Identify weak, missing, or unclear documentation before submission
  • Request corrections or additional evidence when needed
  • Escalate questionable items rather than making assumptions
• Submission & Case Closure
  • Assemble proof-of-repair packets according to established templates
  • Submit completed documentation through applicable government portals
  • Select required re-inspection or submission options
  • Log submission activity accurately
  • Keep cases open until final agency acceptance
  • Maintain clear records of outstanding items, deadlines, and next steps
• Communication & Process Support
  • Communicate through email and Slack with internal team members and, when appropriate, client contacts
  • Follow established SOPs and operating procedures
  • Maintain clear written notes, captions, and escalation summaries
  • Support additional compliance-processing tasks as assigned

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous operations, case management, quality control, claims processing, compliance, or similar process-driven experience required
• Proficiency in using VLOOKUP in Excel or Google Sheets
• Strong document review and data-verification skills required
• Strong written English required
• Experience working against deadlines and measurable KPIs strongly preferred
• Comfortable learning multiple web-based platforms
• Strong attention to detail and process discipline required
• Customer service or client communication experience preferred
• Property management, facilities, maintenance coordination, real estate operations, insurance claims, or regulatory compliance experience is a plus but not required
• Spreadsheet and basic image-handling experience preferred

IDEAL CANDIDATE PROFILE

• Exceptionally detail-oriented and accurate
• Strong document-reading and data-verification skills
• Comfortable reviewing photographs and determining whether evidence is complete
• Disciplined with repetitive daily workflows
• Able to prioritize work according to deadlines rather than simply working in order received
• Comfortable in a metrics-driven environment
• Able to work independently without constant supervision
• Technically comfortable with web-based systems
• Proactive about flagging issues rather than guessing
• Reliable, motivated, and accountable for deliverables

PERFORMANCE EXPECTATIONS

The VA will be evaluated primarily on:

• Quantity and quality of work orders reviewed
• Quantity and quality of evidence packets prepared
• First-pass acceptance rate of submitted proof-of-repair packets

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Slack
• Google Workspace
• Microsoft Office / Microsoft 365
• Web-Based Business Platforms
• Government / Compliance Portals
• Client Proprietary Systems – Training Provided

Work Schedule

Contracted Hours per Week: 20 Hours

Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)

Daily Working Time: 10:00 AM – 2:00 PM EST OR 2:00 PM – 6:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

Contractors will operate under a Master Services Agreement and a Statement of Work. This is not an offer of employment; contractors are not employees of 20four7VA or any client. All compensation is processed through 20four7VA according to the terms of the engagement.

Role Summary & Requirements

REQUIRED SERVICE: Business Support

REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior, and Advanced Level

Contracted Hours per Week: 20 hours/week

Daily Working Time: 10:00 AM – 2:00 PM EST OR 2:00 PM – 6:00 PM EST

Scheduled Working Days: Monday-Friday

REPORTING TO/POC: To Be Determined

Number of VAs: 1

GENDER PREFERENCE: None

LANGUAGES SPOKEN/PREFERENCE: English

ACCENT PREFERENCE: Level A-C (Strong Written English Required)

REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!