After Hours Travel Consultant

A world where tech and people work collectively to make corporate travel simpler, faster and easier.

Corporate Traveler is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travelers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.

Corporate Traveler has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.

To learn more about Corporate Traveler please click HERE

About The Opportunity

Join Corporate Traveler's After Hours Support Team and play a critical role in delivering exceptional travel experiences for VIP and executive-level travelers when they need support most. This is an exciting opportunity for a customer-focused travel professional who thrives in a fast-paced environment and enjoys solving complex travel challenges with confidence and care. Working within a fully remote team, you'll provide personalized, white-glove service to high-value corporate clients, ensuring their travel needs are handled efficiently, accurately, and with discretion. Your expertise and responsiveness will help maintain Corporate Traveler's reputation for premium service excellence.

Key Responsibilities

• Deliver exceptional after-hours service and support to VIP corporate travelers via phone and email.
• Manage business travel reservations including air, hotel, car rental, and ground transportation bookings.
• Utilize Sabre GDS and other booking platforms, including NDC and web-based systems, to arrange accurate travel solutions.
• Respond quickly and effectively to urgent travel requests, disruptions, emergency situations, and last-minute itinerary changes.
• Provide personalized, attentive, and professional service tailored to executive-level travelers.
• Follow company procedures, client account guidelines, and established service standards.
• Escalate complex travel issues, operational concerns, or high-value client matters to the Leader on Shift (LOS) when appropriate.
• Collaborate with fellow consultants to ensure seamless service delivery and client satisfaction.
• Build and maintain strong professional relationships with clients and internal stakeholders.
• Develop expertise in premium service delivery, discretion, and relationship management for VIP travelers and key accounts.
• Support additional projects and responsibilities as assigned.
• Other duties and tasks as assigned.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Experience & Qualifications

• Experience working with a Global Distribution System (GDS), preferably Sabre.
• Proven experience providing exceptional customer service.
• Strong knowledge of corporate travel reservations including air, hotel, car, and ground transportation bookings.
• Experience using NDC and web-based booking platforms is preferred.
• Excellent written and verbal communication skills.
• Outstanding interpersonal skills and ability to build strong professional relationships.
• Ability to exercise discretion and professionalism when supporting VIP and executive-level clients.
• Strong problem-solving skills with the ability to develop creative solutions.
• Exceptional attention to detail and organizational skills.
• Ability to multitask effectively in a fast-paced, time-sensitive environment.
• Comfortable learning and utilizing new technology and software.
• Flexible and adaptable approach to working various shifts, including weekends, overnights, and holidays.
• Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve.
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services.
• National/International Award Nights and Conferences.
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care.
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability.
• Flexible Spending Accounts.
• Employee Assistance Program.
• 401k program with partial match.
• Tuition Reimbursement Program.
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions.
• Global career opportunities in a network of brands and businesses.

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Location – Remote, US

If this sounds like the opportunity you have been waiting for then APPLY NOW.

Have questions about this opportunity? Reach out to our recruitment team at careers@us.flightcentre.com

For this position, we anticipate offering an hourly pay rate of $30.96. Hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements.

As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.

Before applying to any internal position you must have been with the company or your current role for a minimum of 6-12 months and notify your leader prior to applying.

Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com