BlueCross BlueShield of Tennessee

BlueCross BlueShield of Tennessee

·12 hours ago

Commercial customer service trainee

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Location

remote, Chattanooga, TN, United States

Commitment

Full Time

Level

Junior (<2 years)

Required skills

Customer serviceTelephone communicationProblem solvingTechnical skillsMicrosoft OfficeOutlookWordExcelPowerPointOral communicationWritten communicationInterpersonal skillsOrganizational skillsTime managementDecision-makingData entry

Job Description

As a Commercial Customer Service Trainee, you’ll engage with members to handle customer service inquiries via the telephone. You’ll be a great match for this position if you have experience with:

  • Customer service in healthcare, insurance, call center, retail, or any other customer facing environment
  • Receiving, investigating, and resolving customer inquiries using strong technical skills to deliver quick, effective solutions
  • Working independently and collaboratively in a fast-paced environment

We are excited to find candidates eager to use Enterprise-AI approved tools in their work, helping us uncover opportunities for improvement and drive greater efficiencies.

Sponsorship is not available for this role.

If selected for this full-time, remote role, training will begin January 4, 2027 and will last 22 weeks. The training hours are 8:00 a.m. – 4:45 p.m. EST, Monday to Friday. After training, this position will have a weekly rotating shift starting as early as 8:00 a.m. EST and working as late as 8:00 p.m. EST Monday to Friday.

If you are passionate about delivering top-tier customer service in a fast-paced environment with opportunities for growth and development, we encourage you to apply!

Job Responsibilities

  • Receiving, investigating and resolving all customer inquiries timely and accurately.
  • Handling customer service inquiries and problems via the telephone.
  • Ensuring all customer communication is clearly documented.
  • Interact through various channels such as Chat, Phone, E-mail and TEAMS.
  • Educating caller to ensure resolution is achieved on first contact.
  • Must be able to pass required testing
  • Participation and attendance are mandatory.
  • This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
  • Work overtime as required

Job Qualifications

Education

High School Diploma or equivalent

Experience

1 year - Experience in a customer service support role is required

Skills/Certifications

  • Must be able to pass required testing if in a formal training program.
  • Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
  • Proficient oral and written communication skills
  • Proficient interpersonal and organizational skills
  • Exceptional time management skills
  • Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
  • Independent, Sound decision-making and problem-solving skills
  • If current employee with the company, must meet minimum performance expectations
  • Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

Number of Openings Available: 25

Worker Type: Employee

Ready to join the team?

Apply now

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