As a Commercial Customer Service Trainee, you’ll engage with members to handle customer service inquiries via the telephone. You’ll be a great match for this position if you have experience with:
- Customer service in healthcare, insurance, call center, retail, or any other customer facing environment
- Receiving, investigating, and resolving customer inquiries using strong technical skills to deliver quick, effective solutions
- Working independently and collaboratively in a fast-paced environment
We are excited to find candidates eager to use Enterprise-AI approved tools in their work, helping us uncover opportunities for improvement and drive greater efficiencies.
Sponsorship is not available for this role.
If selected for this full-time, remote role, training will begin January 4, 2027 and will last 22 weeks. The training hours are 8:00 a.m. – 4:45 p.m. EST, Monday to Friday. After training, this position will have a weekly rotating shift starting as early as 8:00 a.m. EST and working as late as 8:00 p.m. EST Monday to Friday.
If you are passionate about delivering top-tier customer service in a fast-paced environment with opportunities for growth and development, we encourage you to apply!
Job Responsibilities
- Receiving, investigating and resolving all customer inquiries timely and accurately.
- Handling customer service inquiries and problems via the telephone.
- Ensuring all customer communication is clearly documented.
- Interact through various channels such as Chat, Phone, E-mail and TEAMS.
- Educating caller to ensure resolution is achieved on first contact.
- Must be able to pass required testing
- Participation and attendance are mandatory.
- This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
- Work overtime as required
Job Qualifications
Education
High School Diploma or equivalent
Experience
1 year - Experience in a customer service support role is required
Skills/Certifications
- Must be able to pass required testing if in a formal training program.
- Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
- Proficient oral and written communication skills
- Proficient interpersonal and organizational skills
- Exceptional time management skills
- Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
- Independent, Sound decision-making and problem-solving skills
- If current employee with the company, must meet minimum performance expectations
- Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
Number of Openings Available: 25
Worker Type: Employee