Clinical Coordination Center Intake Clerk

Position information

Facility: Fidelity Health Care

Job Reports to: Manager, Patient Care Coordination

Premier Health Mission, Vision, and Values

The Premier Health Mission

We Care. We Teach. We Innovate. We Serve

The Premier Health Vision

To inspire better health

The Premier Health Values

• Integrity
• Compassion
• Authenticity
• Respect
• Excellence

Position Summary

General Summary/Responsibilities:

The Clinical Coordination Center Intake Clerk provides administrative support for patient care area. These duties include flexibility by 100% remote from home using Home Care Home Base System, data entry of referral information, benefit verification, initial authorization of services, initial patient contact, and other duties as assigned.

Qualifications

Education

Minimum Level of Education Required: High School completion / GED

Additional requirements:

• Type of degree: Associate’s degree preferred
• Area of study or major: N/A
• Preferred educational qualifications: N/A
• Position specific testing requirement: N/A

Licensure/Certification/Registration

• N/A

Experience

Minimum Level of Experience Required: No prior job-related work experience

Prior job title or occupational experience: N/A

Prior specific functional responsibilities: N/A

Preferred experience: Medical terminology with three years’ experience preferred. Demonstrated competency of standard medical terminology.

Other experience requirements:

• N/A

Knowledge/Skills

• Basic computer knowledge. Must have demonstrated working knowledge with Windows 98, Microsoft Word, and Excel.
• Demonstrated competency of standard medical terminology.
• Ability to resolve ongoing intake staffing concerns with critical thinking abilities.
• Typing proficiency of a minimum of 35 words per minute.
• Strong organizational skills as well as excellent verbal communication skills.
• Strong customer service skills.
• Ability to be flexible, creative and proactive with staff and customer needs.