Abacus

Abacus

·yesterday

Client success manager

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Location

remote, California, United States

Commitment

Full Time

Level

Junior (<2 years)

Required skills

SpreadsheetsSMB CustomersCRMEnterprise CustomersNo CodeBack Office ToolsIaaSFP&AMidsize CustomersMisc Biz Tools

Job Description

Join Our Team as a Client Success Manager

Location: Remote, CA - Enjoy the flexibility of working from anywhere within California while supporting and growing our valued small-to-medium business grocery partners.

Are you ready to make a significant impact by helping grocery owners enhance their performance on our platform? As a key player in our team, you'll manage approximately 75 merchants, fostering long-term relationships and driving growth through data-driven strategies.

Responsibilities:

  • Engage with merchants through phone and email to monitor performance and support their goals.
  • Deliver quarterly business reviews to highlight successes and plan for growth opportunities.
  • Reduce churn and support new store expansions by collaborating with internal growth teams.
  • Persist through challenges, testing new approaches and maintaining consistent activity.

Requirements:

  • 1-2 years of experience in client-facing sales roles, enhancing customer satisfaction and retention.
  • Experience in business operations or a related setting.
  • Proficiency in outbound sales or account management with a focus on retention and growth.
  • Experience using Salesforce or similar CRM tools.
  • Intermediate to proficient skills in Google Sheets or Microsoft Excel.
  • Strong empathy with customer needs and adaptability to meet their goals.

Preferences:

  • AI fluency or a strong eagerness to build it, using new tools to improve efficiency and impact.

Ready to join a dynamic team and thrive in a fast-paced environment? Apply now and help us drive success for our partners!

Subject Line: Join Our Team as a Client Success Manager - Remote, CA

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Ready to join the team?

Apply now

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