Client success manager

Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you'll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future.

Role Description

As a Customer Success Manager, you support the delivery of General Assembly's largest client programs and help grow our most critical accounts. You will be a key member of a cross-functional, client-facing team responsible for managing $5-8 million in annual client revenue.

Responsibilities

• Support Senior Client Success teams in managing Fortune 100 client relationships and account expansion strategies.
• Execute engagement and delivery strategies for both online and in-person training programs.
• Document direct costs associated with program delivery.
• Own internal and client-facing meeting summaries, including key decisions and action items.
• Track day-to-day program success through learning and sentiment metrics.
• Collaborate with internal teams to ensure high-quality corporate program delivery.
• Create and present delivery reports containing qualitative and quantitative data.

Skills & Qualifications

Experience: At least 2+ years of prior work experience with polished communication and a strong work ethic.
Client Management: Minimum 2+ years in consulting, customer service, or client management working with various stakeholders.
Technical Proficiency: 2+ years of proficiency using Excel and Google Suite.
Leadership: Experience in project management or coordinating training programs is a plus.
Travel: Ability to handle significant travel, up to 50%.

Competency Rubric

Core Competency

Definition

We Know We See it When

We Know We Don't See it When

Compensation

The anticipated annualized salary range for this position in the US market is $80,000 and $85,000. Salary will be determined based on experience, education, geographic location, and other factors. If hired as a regular full-time employee, this position will include a variable compensation plan which could be a bonus or a commission.

US benefit offerings for full-time employment may include medical, dental, vision, term life insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans & reimbursement and retirement programs. Available paid leave may include paid time off, parental leave and holiday pay.

The salary range published in this job posting is for US based locations only. Non-US based candidates interested in this position can email talent@generalassemb.ly for country-specific pay range details and benefits offered.

Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries. United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.