Client success analyst / senior analyst (north america)

We’re looking for an analytical, hands-on Client Success Analyst to work directly with our institutional clients on implementations, data questions and day-to-day support. You’ll dig into trade data, test and validate client setups, find the root cause of reporting issues, and make sure clients get full value from KOR. If you have a background in OTC derivatives or regulatory reporting, love solving problems with data, and like using modern tools (including AI) to work smarter, this role is for you. We’ll hire at Analyst or Senior Analyst level depending on experience.

About us

We are a VC backed fintech with a live product in the regulatory trade reporting space and growing list of institutional clients. Our product journey has started in the US with expanded services covering Canada, UK, EU, Australia and Singapore. If you want to join a scale-up that is going to provide growth and ownership, keep reading.

KOR is a company built on leading edge cloud technology built by industry domain experts and world class in-house engineering. We're on a mission to innovate B2B trade servicing starting with regulatory reporting in time for a global wave of mandated changes hitting all segments of market participants across OTC derivatives transactions. We’re solving the most challenging problems around by bringing fresh designs and solutions to data utility, quality, and processing inefficiencies... while unlocking insane value for clients.

Teamwork and laser focus are central to everything we do at KOR. With the right support, we believe small independent teams with deep expertises achieve better results and encourage skilled people to take responsibility and grow their careers. We live by the mantra of work humble, work smart, and work together.

What you’ll do

• Support client implementations end to end: onboarding, data mapping, test cycles and go-live readiness
• Analyze client submissions, rejections and reconciliation breaks, find the root cause and work with clients and engineering on the fix
• Respond to client questions on data, product and reporting rules, and own tickets through to resolution
• Triage incoming issues and escalate with a clear analysis attached
• Build and maintain client documentation, runbooks and FAQs
• Use AI and automation to speed up analysis, triage and reporting, and suggest improvements to how we work
• Track client health and adoption signals and flag risks or opportunities early
• Join client meetings and occasional on-site visits for kickoffs and go-lives

About you

You’re analytical, curious and hands-on. You like to understand how things work, you’re comfortable going deep into data, and you follow an issue through until it’s solved. You see AI and modern tooling as a way to do better work faster.

• 2–5 years in OTC derivatives, regulatory reporting, trade operations or a client-facing data role (Senior Analyst: 4+ years)
• Familiarity with at least one reporting regime (e.g. CFTC, CSA, EMIR, ASIC, MAS)
• Strong analytical skills: comfortable with large data sets and Excel, and good at tracing an issue to its root cause
• Already using AI tools in your daily work and looking for ways to automate
• Clear, structured communicator with clients and internal teams
• Organized and reliable, able to juggle several client issues at once
• Based in North America and happy to travel to clients occasionally (around 5–10%)
• Nice to have: SQL, APIs/JSON, ISO 20022 or FpML, Jira

What we have to offer

Fully remote within North America

A culture of trust, ownership and constructive feedback

Competitive salary

A modern tool stack, including AI, and room to shape how we use it

A span of control that matches your ambitions and skills

Tell us what else matters to you

Beyond the package, we’re committed to a working relationship that runs both ways. We’ll listen, take your needs and goals seriously, and invest in your professional growth.

If you want room to grow at a company that values your work and backs your ambitions, we’d like to hear from you.