Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

What you’ll do

• Develop robust, individualized project plans to meet go-live deadlines; lead and coordinate the overall client onboarding workstream in partnership with the client, consultant(s) and all vendor partners and internal SMEs.
• Oversee, communicate and complete key deliverable tasks, project milestones and corresponding deadlines associated with the onboarding project.
• Collaborate with technical/data resources within Quantum Health to ensure that the client’s programs are appropriately technologically built, supported and measured in a scalable way.
• Build and leverage strong relationships with external client resources and SMEs to facilitate timely, quality project execution and hold resources accountable to project plans.
• Evaluate, address and/or escalate client onboarding issues to ensure timely resolution.
• Manage multiple priority projects from the Quantum Health Enterprise Project Management Office (EPMO) as assigned by leadership.
• All other duties as assigned.

What you’ll bring

• Education: Bachelor's degree required.
• Experience: Prior project management and account management experience required; Healthcare/insurance industry implementation project experience preferred.
• Proven experience managing multiple competing large-format projects in a flexible/changing environment with an ability to prioritize competing deliverables and properly delegate.
• Highly collaborative approach; Comfort working in cross-functional teams and facilitating resolution of issues to meet client and internal staff expectations.
• Excellent verbal communication and presentation skills with strong executive presence; comfortable presenting strategic/data-driven content to decision makers and SMEs in-person and virtually.
• Expert administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
• Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.

What’s in it for you

• Compensation: Competitive base pay, incentive plans and employee referral bonuses.
• Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, TelaDoc services and more.
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
• Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

What you should know

• Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
• Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
• Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer.
• Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.