Claims resolution adjuster ii - remote - mst/pst

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

As a Claims Resolution Adjuster II, your focus will be investigating automobile accidents involving single or multiple vehicles that result in property damage and/or bodily injury. In this role, you will assess coverage, liability, and damages while providing exceptional customer service. You will communicate with customers through voice calls, email, and text messages, and use innovative platforms and tools to negotiate fair injury settlements with all parties involved.

Candidates for this role must reside in the Pacific or Mountain time zones. This position is not available to residents of California, Washington, Alaska, Hawaii and Puerto Rico.

At Allstate, responsibilities may vary from day to day. We are looking for adaptable professionals who thrive in a dynamic environment, bring care and sound judgment to each claim, and are excited to make an impact.

The Customer Service Expert

You’ll support customers by caring, empowering, and restoring throughout the claims process. You will do this by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.

The Investigator

You’ll confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.

The Effective Communicator

You’ll use phone, email, and sometimes video chat to help customers through a fast, fair, and easy claims process. You’ll also tailor your approach to claim handling by honoring the customer’s communication preferences and keeping them updated on claim progress.

The Negotiator

You will evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards. You will incorporate tactics for handling challenging and complex situations.

The Problem Solver

You’ll use multiple tools to get the job done in a fast-paced environment, including estimating tools, job aids, and additional settlement platforms, while applying strong critical thinking skills.

The Recorder

You’ll help protect the company financially by following applicable policies and keeping a clear record of your work in the claims system. You’ll ensure timely and accurate documentation is completed as you work on each claim.

Work Location

This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States within one of the listed time zones above.

When you work from home full time, you’ll need:

• A dedicated workspace in your residence that is private and free from distractions.
• A minimum internet bandwidth of 50 MB down/5 MB up.
• Appropriate work surface and seating.

What will Allstate provide?

A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse). Connectivity reimbursement of $80 per month to offset some of the cost of internet.

Work Schedule

8-hour shift Mon-Fri | 8:00am - 4:30pm with potential Saturday duty rotation.

Licensing Requirements

You may be required to obtain an adjuster and/or appraiser license as a condition of employment. If required, licensing may include an additional Department of Insurance background check and must be completed within 60 days of hire. If you currently hold an active insurance license, you must terminate all existing appointments before onboarding and must not hold any outside appointments during employment. If you are seeking an adjuster role and hold a resident producer license, you must formally surrender that license when instructed by the licensing team. The Hiring Manager and Centralized Licensing team will provide support if licensing is required. By proceeding with the application process, applicants acknowledge and agree to comply with these licensing requirements.

Sign-On Bonus Information

Candidates with the active license(s) required for this role may be eligible for a $1,000 Licensing Sign-On Bonus. Eligible licenses may include a Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. Current employees and candidates previously employed by Allstate or its family of companies are not eligible for this sign-on bonus.

Qualifications

• 2+ years of claims adjusting experience determining liability.
• Claims investigation and negotiation experience preferred.
• Experience with liability investigations, coverage investigations, property damage coverage, method of inspection, rental, and liability resolution preferred.
• Strong phone communication skills, with the ability to build rapport and assess claims accurately.
• Strong critical thinking and problem-solving skills, with the ability to evaluate and negotiate injury claims successfully.

Allstate Benefits

Day 1 benefits, including time off, healthcare, retirement, and more. Competitive pay, plus support for ongoing development and career advancement. Time off programs and resources that support work/life balance. Initial and ongoing training to help you succeed in the role. Additional benefits may include 401(k)/pension, education reimbursement, and programs that support life outside of work. Visit www.allstategoodlife.com to learn more.

Please Note

In our virtual environment, employees are expected to be on camera and actively participate during online meetings and training sessions. This job description is not intended to include a complete list of all duties and responsibilities. Employees may be asked to perform other related duties as assigned. Regular, predictable attendance is an essential function of this role.