Call center representative

Pierce Washington is hiring an Entry Level Call Center representative to join our Information Technology (IT) team in Mill Valley. This is a full-time, remote position, offering the flexibility to work from home while supporting customers across a range of technology-driven services. As an entry-level opportunity, this role is ideal for individuals who are eager to build a career in customer support within the fast-paced IT industry.

As a Call Center representative at Pierce Washington, you will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience with every interaction. You will work closely with internal teams to escalate and track technical concerns, document customer interactions, and contribute to the overall quality of our support operations. This position plays a key role in maintaining customer satisfaction and strengthening the company's reputation in the IT services space.

This role offers an hourly salary range of $28.75 - $30.75 USD. If you are a clear communicator with a passion for helping people and an interest in technology, this is an excellent opportunity to grow with a company that values teamwork and professional development.

Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional and timely manner
• Identify customer needs and provide accurate information about products and services
• Resolve customer complaints and issues, escalating complex cases when necessary
• Document all customer interactions and details accurately in the company system
• Follow up on unresolved inquiries to ensure customer satisfaction
• Maintain a thorough understanding of company services and support procedures
• Collaborate with technical and support teams to address customer concerns
• Meet performance targets related to call handling, quality, and customer satisfaction
• Adhere to company policies, scripts, and compliance guidelines during all interactions
• Participate in training sessions to stay updated on products and processes

Requirements

• High school diploma or equivalent
• No prior professional experience required; entry-level candidates are welcome
• Strong verbal communication and active listening skills
• Basic computer literacy and comfort working with call center software
• Ability to work in a remote environment with a reliable internet connection
• Good problem-solving skills and attention to detail
• Ability to handle a high volume of calls while maintaining professionalism
• Willingness to learn and adapt in a fast-paced IT environment
• Strong time management and organizational skills
• Preferred: prior customer service or call center experience
• Preferred: familiarity with IT products or technical support concepts