Call center manager - b2c

Remote role for candidates in the Central or Eastern time zones

Company Overview:

This is a 5+ year old, rapidly growing roofing contractor serving customers across the Southeast. This company is executing a growth strategy focused on strategic acquisitions and market expansion through greenfield locations. Manufacturer-certified contractor with credentials from GAF, CertainTeed, Owens Corning, and IKO.

What is Being Offered:

$60K base + bonus (OTE $120K+). Benefits include 401K & PTO. Fully remote work.

What The Position is About:

Lead and manage the inside sales call center team. Coach, train, and develop inside sales representatives. Drive performance around lead response, appointment setting, and conversion. Monitor team activity, KPIs, and call center performance. Help improve scripts, processes, reporting, and workflows. Recruit and onboard new team members as the department grows. Manage staffing, scheduling, and team accountability. Work closely with leadership to help build and scale the inside sales operation.

The Right Candidate Will Have:

• Proven leadership experience within a B2C inside sales or call center environment
• Strong coaching and performance management experience
• Experience managing call center KPIs and reporting
• Experience leading remote team members
• Comfortable with dialer and CRM systems
• High-energy, hands-on leadership style
• Home services experience is preferred but not required
• Experience managing a larger call center team is a plus