Business relationship manager

The Business Relationship Manager (BRM) serves as the strategic interface between business functions and the Office of the Chief Information Officer (OCIO), assuring technology investments, capabilities, and services are aligned with organizational objectives and deliver measurable business value.

Acting as a trusted advisor, consultant, and relationship leader, the BRM partners with business stakeholders to understand priorities, challenges, opportunities, and desired outcomes, translating them into scalable, compliant, and sustainable technology solutions.

The BRM helps business partners navigate OCIO processes and services, assuring requests are understood in the context of business priorities, outcomes, urgency, strategic alignment, and value realization.

This role is focused on building trusted relationships, shaping demand, defining business capabilities, improving business processes, and facilitating effective governance and decision-making. The BRM serves as a primary liaison between the business and OCIO, helping clarify needs before work enters delivery channels and ensuring initiatives are aligned to portfolio priorities, enterprise standards, available capacity, and long-term technology strategy.

The role requires strong business acumen, technical fluency, process improvement expertise, executive communication skills, and the ability to bridge strategy, process, technology, and delivery.

Key Responsibilities

Strategic Relationship Management & Business Partnership

• Serve as the primary strategic point of contact between assigned business functions and OCIO.
• Build and maintain trusted relationships with business leaders, stakeholders, and technology partners.
• Develop a deep understanding of business objectives, operating models, challenges, regulatory requirements, and strategic priorities.
• Act as a trusted advisor, helping business partners agnostically understand available technology services, capabilities, governance processes, and investment considerations.
• Develop and maintain IT Project Roadmaps with business partners.
• Maintain continuous visibility into stakeholder needs, priorities, risks, and opportunities.
• Assure business partners understand how requests are evaluated, prioritized, funded, and advanced through portfolio and delivery processes.
• Facilitate productive collaboration between business stakeholders, architecture, security, data, AI, delivery, operations, and portfolio management teams.
• Influence decision-making without direct authority and help align competing priorities across stakeholder groups.
• Partner with SIO and PFLT to assure alignment on strategic priorities and initiatives.

Demand Management, Demand Shaping & Portfolio Alignment

• Lead demand discovery, intake, shaping, prioritization, and governance activities for assigned business areas.
• Help clarify business needs, desired outcomes, timing expectations, success measures, urgency, and value drivers before work enters delivery channels with a focus on achieving business outcomes.
• Translate business requests into well-defined demand, capability requirements, opportunity briefs, and initiative proposals.
• Develop business cases and KPIs to track value of business outcomes and solutions delivered.
• Support demand shaping by connecting requests to enterprise strategy, portfolio priorities, regulatory requirements, available capacity, and technology roadmaps.
• Identify opportunities to consolidate, standardize, automate, or leverage existing enterprise capabilities before pursuing custom solutions.
• Facilitate prioritization discussions using business value, risk, strategic alignment, complexity, dependencies, and organizational capacity as decision criteria.
• Maintain visibility into demand pipelines, project requests, resource constraints, and delivery readiness.
• Coordinate closely with delivery managers, portfolio and program management teams, enterprise architects, security teams, data and AI teams, product managers, and platform teams to ensure initiatives are properly assessed and routed.
• Challenge vague, duplicative, or low-value requests and help stakeholders refine opportunities into actionable initiatives.
• Ensure work is routed through the appropriate intake, governance, funding, and delivery processes.

Business Process Excellence & Capability Planning

• Analyze and document current-state and future-state business processes, workflows, value streams, and business capabilities.
• Identify process inefficiencies, operational risks, compliance gaps, and opportunities for improvement.
• Lead process optimization, standardization, automation, and continuous improvement initiatives.
• Champion change management activities for new business processes partnering with the respective business units to help drive adoption.
• Develop multi-year business capability roadmaps aligned with strategic objectives and enterprise technology plans.
• Facilitate process-centered discussions that translate desired business outcomes into integrated technology solutions.

Core Competencies

• Strategic Relationship Management
• Executive Presence & Influence
• Business Process Analysis & Optimization
• Demand Discovery & Demand Shaping
• Technology Strategy & Roadmap Development
• Business Case Development
• Value Realization & Benefits Tracking
• Solution Consulting
• Process Engineering
• Data & Analytics Enablement
• Change Management
• Governance & Risk Management
• Stakeholder Engagement
• Negotiation & Conflict Resolution
• Communication & Facilitation
• Systems Thinking
• Innovation & Continuous Improvement

Measures of Success

A successful Business Relationship Manager will:

• Be viewed as a trusted advisor by business leaders.
• Improve the quality and strategic alignment of technology demand.
• Establish and maintain actionable technology and capability roadmaps.
• Increase adoption and reuse of enterprise platforms and capabilities.
• Improve business process efficiency, effectiveness, and transparency.
• Deliver measurable business value from technology investments.
• Strengthen alignment between business strategy, enterprise architecture, and project execution.
• Improve stakeholder satisfaction and engagement.
• Drive cross-functional collaboration and organizational effectiveness.
• Enable scalable, data-driven, compliant, and sustainable business operations.

Base Pay Range

The annual salary range offered for this position is estimated to be $118,500 - $127,000. However, the actual pay range depends on each candidate’s experience, location, and qualifications.

Variable Pay

Discretionary annual bonus, based on personal and company performance.

Not Meeting Every Single Requirement?

No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!

At Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job posting, we understand that there may be attributes and abilities that aren't explicitly listed but could be a perfect fit for our team. We want to emphasize that you shouldn't hesitate to apply if you don't meet every requirement. We're enthusiastic about assembling a diverse team of individuals who bring various talents to the table. Your unique perspective and abilities may be just what we need to drive innovation and success. If you believe you have what it takes to thrive in our environment, we encourage you to apply.

Benefits of working at Flexential

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program

Benefits are subject to change at the Company's discretion.

Work Location Eligibility

At this time, we are only able to employ individuals who reside and perform work in states where the company is authorized to do business and maintain employment registrations. We are currently unable to consider applicants who reside or will perform work in the following states: Arkansas, Alaska, Alabama, Delaware, Hawaii, Iowa, Kansas, Louisiana, Maine, Maryland, North Dakota, Rhode Island, South Dakota, Wisconsin, Wyoming, Washington DC.

Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements.

Flexential participates in the E-Verify program. Please click here for more information.

EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.