Business and performance analyst (remote)

Department Information

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us. The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

Description of Job

The Department of Revenue (DOR) is looking for a Business and Performance Analyst to help shape the future of how our platforms operate. In this role, you won't just analyze systems—you'll be the primary bridge between everyday business teams, technical developers, executive leadership, and the Governor's Office to translate strategy into impact. This position serves within the Innovation, Strategy, and Delivery unit to drive deliberate strategic planning and transparent execution across key technology investments. Working alongside project managers, product owners, and analysts, you will deliver application and organizational support services that enable change for legislative and strategic projects.

What You'll Do:

• Evaluate, analyze, and communicate scope and systems requirements continuously to maintain systems processes.
• Elicit and gather user and business requirements through open-ended discussions, brainstorming, and prototyping.
• Monitor deliverables and ensure timely completion of projects.
• Create and implement management plans for assigned projects, with attention to transparent communication at all levels.
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development.
• Review and implement Test Plans and Test Cases based on user requirements and functional requirements specifications.
• Determine how best to respond to customer requests in a manner that will promote customer service and transparency.
• Act as a liaison with internal DOR staff and the governor's office to support WIG development.

Minimum Qualifications

Six (6) years of experience as a business or performance analyst role or other experience directly related to the work assigned to this position which must include at least 2 years as a performance analyst developing key performance indicators (KPI’s) in a federal, state or county position.

Preferred Qualifications

The ideal candidate will possess the following skills:

• Additional years of business analyst experience capturing, refining, and verifying software development requirements.
• Experience working with an agile/scrum software development team.
• Experience facilitating User Acceptance Testing.
• Demonstrated written communication.
• Experience with writing processes.
• Experience with facilitating meetings with stakeholders.
• Experience as a state employee in an analyst role.
• Experience with the WIG development process.
• Experience developing Key Performance Indicators (KPI’s) across functional units.
• Experience working with data and dashboarding.

Conditions of Employment

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.