Area sales manager (remote eligible)

ABOUT US

Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

OUR VALUES

• We Engage and We Listen
• We Care and We Own
• We Provide and We Ensure
• We Appreciate and We have Fun

JOB OVERVIEW

The Area Sales Manager will manage all aspects of group sales for both The Cloudveil and SpringHill Suites, Jackson Hole. This is a crucial individual-contributor role, responsible for presenting these two unique hotel experiences – and the special Jackson Hole destination they inhabit – to prospective clients in order to grow group business and help our hotels meet and exceed RevPAR, guestroom revenue, and food and beverage targets.

REPORTS TO

Complex Director of Sales and Marketing

KEY RELATIONSHIPS:

Internal: Area Sales Manager, Conference Services, Corporate Revenue Management, and Hotel Leadership Teams

External: Prospective clients and end users representing all industry verticals and regions, intermediary partners, Marriott Account and National Group Sales Executives, tour and entertainment segment operators, and local partners.

ESSENTIAL JOB FUNCTIONS

1. Excellent knowledge of hotel facilities, guestrooms, and capacities and dimensions of meeting rooms for both properties
2. Develop relationships with meeting planners and community leaders
3. Develop relationships with Marriott Account and National Group Sales Executives in order to become a trusted partner to their valued clients
4. Attend and be a representative for both Hotels at various industry trade shows both locally and globally
5. Develop proficiency in the use of CI/TY, Marriott’s sales and events platform and CRM
6. Create high-quality and accurate proposals and contracts for presentation to clients
7. Facilitate and lead site visits/property tours for prospective clients and industry partners
8. Communicate clearly to the event management team during the turnover process, providing any special hotel arrangements including meeting room set-ups, AV needs, special food and beverage, billing requirements and guest room accommodations per client's requests
9. Prospect for potential group business through the use of various internal reports and external resources
10. Assist with updating hotel sales channel platforms, sales collateral, and internal documents (i.e. contract templates) and resources
11. Collaborate with the Conference Services, Operations, and Food and Beverage departments in creating tailored, high-touch experiences for groups and events hosted at the hotel
12. Collaborate with internal hotel partners and local community partners in facilitating value-added programming and activations made available to guests and Jackson Hole residents

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel, reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

QUALIFICATIONS

• College degree or equivalent experience
• 3 or more years of experience in hotel sales, preferably representing hotels in the premium or luxury full service hotel categories
• Excellent verbal and written communication skills
• Ability to manage time effectively, multitask, and meet deadlines
• Ability to effectively liaise between hotel and client, communicating clearly in virtual meetings, over the phone, and via email
• Excellent attention to detail
• Excellent problem resolution skills
• Sales aptitude, building relationships to assist with selling, upselling and re-soliciting business
• Mastery of Microsoft Office