Application and integration support engineer

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Application and Integration Support Engineer, IT, Support Center supports, maintains, and monitors enterprise applications across Windows and Linux environments, and periodically assists with mobile application deployment. The Application and Integration Support Engineer focuses on troubleshooting complex technical issues, deploying application updates, performing routine upgrades, monitoring system health, and ensuring application availability. The Application and Integration Support Engineer is required to demonstrate strong technical skills, problem-solving abilities, and effective communication. By providing hands-on application and system support, the Application and Integration Support Engineer helps ensure optimal performance, stability, and reliability across IT systems, while contributing to release management for both enterprise and mobile applications as needed.

This is a fully remote position that can be home-based anywhere within the United States. Please be advised that selected candidate will be required to be onsite for the 1st day for onboarding activities.

ESSENTIAL FUNCTIONS:

• Troubleshoots complex enterprise application issues by analyzing system logs, error reports, and integration traces; performs root cause analysis on performance bottlenecks, application errors, and service disruptions; documents technical resolutions in knowledge repositories. 20%
• Contributes to IT project teams by assisting in the design, configuration, and rollout of enterprise applications, integration solutions, and system upgrades; provides support for mobile application rollout activities as needed, aligned with broader deployment initiatives. 20%
• Assists in planning and executing release cycles by coordinating with cross-functional teams, validating build integrity, performing pre- and post-deployment testing, and documenting release activities; provides periodic support for mobile application deployment through enterprise distribution pipelines. 15%
• Monitors and optimizes application performance across Windows and Linux environments by leveraging monitoring tools, log aggregation platforms, and alerting frameworks; performs patching, security updates, and release validation for enterprise applications, with as-needed support for mobile deployment workflows. 15%
• Identifies inefficiencies in workflows and system operations, recommending and implementing technical process improvements such as scripting, automation, or tool integration; ensures documentation reflects revised technical standards. 10%
• Collaborates with Service Desk, Network Operations, and Infrastructure teams to provide Tier 2/3 escalation support for enterprise applications; performs advanced incident triage, contributes to problem management activities, and supports root cause investigations; provides targeted support for mobile-related incidents as-needed. 10%
• Develops and maintains operational documentation, including runbooks, environment configuration guides, and deployment procedures to ensure consistency in application and integration support; includes steps for mobile deployment support where applicable. 10%

EXPERIENCE/QUALIFICATIONS:

Minimum Degree Required: Associate Degree

Preferred Degree: Bachelor's Degree

Certificate(s) or License(s): Relevant IT certifications preferred (e.g., Boomi, Linux+, Microsoft, AWS, ITIL).

Years of experience: 3 years in IT support or application/system administration.

KNOWLEDGE, SKILLS, AND ABILITY:

• Administers and optimizes Windows and Linux environments, including server provisioning, patch management, and advanced command-line operations; leverages virtualization platforms (Azure, VMware) to deploy, scale, and maintain high-availability application hosting environments.
• Designs, develops, and maintains automation scripts (PowerShell, Bash, Python) and implements Power Automate workflows to orchestrate system processes, integrates disparate systems, and improves operational efficiency and consistency.
• Executes SQL data queries and database diagnostics to support troubleshooting, reporting, and integration validation across enterprise applications.
• Configures, deploys, and maintains integration platforms and APIs (e.g., Boomi, REST, SOAP), ensuring secure, reliable, and performant inter-system communications.
• Supports SDLC and DevOps practices, including version control, CI/CD pipeline configuration, automated testing, and release management; provides periodic support for mobile application deployment through enterprise distribution pipelines.
• Applies advanced analytical and problem-solving techniques to diagnose and resolve complex issues affecting enterprise and mobile platforms, including multi-tier application dependencies.
• Effectively communicates technical concepts to both technical and non-technical stakeholders while managing multiple concurrent projects in fast-paced enterprise environments.

TRAVEL REQUIREMENTS:

Occasional travel- 10-15% - may be for department or program/project meetings, vendor management, or enterprise workshops. Must be onsite for day 1 of employment for new hire onboarding activities.

PHYSICAL REQUIREMENTS:

Frequent sitting and use of computer equipment. Occasional standing, walking, bending, and lifting materials up to 10 lbs. Availability and ability to work after hours, weekends, holidays, etc. as needed, to be on call and/or to fulfill job responsibilities and requirements.

The starting rate is $73,000 to $85,000 annual. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education. ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.