After-hours staffing partner-temp services-kpbi

Behind every seamless journey, is the perfect team. Since 1983, Jet Aviation Staffing has been supporting the industry’s most prominent aviation companies by attracting and placing top talent. With thousands of direct hire placements of crew members, maintenance professionals, support staff, management and executive positions, and many more disciplines, we continue to perfect the art of staffing. When you want to find the very best career opportunity, you can rely on a team of dedicated professionals. On behalf of our external customers, Jet Aviation Staffing upholds in-depth and extensive standards to ensure we are recommending the best talent. Dedicated to the details, our expertise ensures a perfect career opportunity match for each of our candidates and a seamless experience for our customer.

Position Summary:

We are seeking an After-Hours Staffing Partner to support Temp Services at KPBI. This is a temporary part-time, remote opportunity with two available shift options to provide after-hours staffing support.

Main Responsibilities:

• Serve as the primary after-hours point of contact for Jet Aviation Staffing customers and supplemental crew members, exercising independent judgment to assess inquiries, determine appropriate next steps, and protect continuity of customer operations outside normal business hours.
• Answer, screen, and respond to incoming telephone calls and emails involving staffing requests, trip changes, crew call-outs, schedule disruptions, assignment updates, and other time-sensitive matters.
• Assess each request to determine its urgency, operational impact, and appropriate next step. Prioritize matters requiring immediate attention and document non-urgent requests for follow-up by the daytime Temp Services team.
• Exercise sound judgment when determining whether a matter can be resolved independently, requires additional information, or should be escalated to management or the daytime team.
• Gather and evaluate relevant information from customers and supplemental crew members, including trip details, reporting requirements, position needs, timing, location, qualifications, availability, and other assignment-specific requirements.

Minimum Requirements:

• Minimum of three years of experience in business or corporate aviation, staffing, recruiting, customer service, operations, or a related field.
• Experience supporting customers, employees, crews, or operational activities in a time-sensitive environment.
• Ability to assess urgency and prioritize competing requests in a timely manner.
• Ability to exercise sound judgment and make decisions with limited supervision.
• Ability to work a flexible schedule, including evenings, nights, weekends, holidays, and other assigned after-hours periods.