Accounts receivable specialist

Description

Key responsibilities include, but are not limited to: Manage average of $3MM of AR within assigned portfolio of customers requiring hands-on and tailored support (end-to-end customer support) Work collaboratively with AP departments of high revenue generating commercial customers (annual >$50K) to request payment on past due AR balances while developing and continuously fostering the customer relationship Collect payments and record accurately within the system and reconcile using multiple systems (internal and external) Demonstrate a problem solving mindset to resolve customer payment issues at root cause Frequently partner with sales colleagues for customer support to enable continued growth Generate reporting to analyze past due trends Support AR specialist as needed with complex customer invoice issue resolution Create customized invoicing per customer specific specifications and/or complete invoice revisions as needed within compliance standards Create and manage ad hoc reports as well as analyze the data to identify issues/trends and work with the appropriate parties to ensure root cause resolution Foster strong partnership with these high value customers supporting all on-going billing needs Leverage multiple systems, beyond traditional ReadyRefresh CRM systems, including SAP, Web Portals, Vendor Payment Portals, Banking Portals Partner with Operations to ensure cash collection compliance Resolve escalated financial variances Maintain customer master data on customer accounts including pricing, exemptions, restrictions, etc. Ability to self-manage and work independently to ensure monthly KPIs are achieved Perform other duties and special projects as required Key success measures associated with this position include, but are not limited to: Bad Debt results Portfolio and National Aging Turnaround time for various tasks Key qualifications for this position include but are not limited to: Advanced Microsoft Excel skills 3-5 years Accounts Receivable experience preferred Excellent written and oral communication skills Provide continuous hands-on and tailored support for complex customer needs Ability to foster customer relationships to enable further business revenue growth Provide an exceptional billing experience to mitigate business revenue loss Ability to effectively prioritize workload Ability to effectively partner cross-functionally and identify best solution for all parties involved Must be able to work independently Must have strong decision making and problem-solving ability Must have proven track record of dependability, flexibility and exceptional organizational skills High school diploma, GED, or equivalent work experience required

Additional Skills & Qualifications Key responsibilities include, but are not limited to: Manage average of $3MM of AR within assigned portfolio of customers requiring hands-on and tailored support (end-to-end customer support) Work collaboratively with AP departments of high revenue generating commercial customers (annual >$50K) to request payment on past due AR balances while developing and continuously fostering the customer relationship Collect payments and record accurately within the system and reconcile using multiple systems (internal and external) Demonstrate a problem solving mindset to resolve customer payment issues at root cause Frequently partner with sales colleagues for customer support to enable continued growth Generate reporting to analyze past due trends Support AR specialist as needed with complex customer invoice issue resolution Create customized invoicing per customer specific specifications and/or complete invoice revisions as needed within compliance standards Create and manage ad hoc reports as well as analyze the data to identify issues/trends and work with the appropriate parties to ensure root cause resolution Foster strong partnership with these high value customers supporting all on-going billing needs Leverage multiple systems, beyond traditional ReadyRefresh CRM systems, including SAP, Web Portals, Vendor Payment Portals, Banking Portals Partner with Operations to ensure cash collection compliance Resolve escalated financial variances Maintain customer master data on customer accounts including pricing, exemptions, restrictions, etc. Ability to self-manage and work independently to ensure monthly KPIs are achieved Perform other duties and special projects as required Key success measures associated with this position include, but are not limited to: Bad Debt results Portfolio and National Aging Turnaround time for various tasks Key qualifications for this position include but are not limited to: Advanced Microsoft Excel skills 3-5 ye