Customer support specialist (german and english)

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We're launching a new collaboration with an international technology company that helps extend the lifecycle of electronic devices through trade-in programs, refurbishment, and resale. We're looking for Customer Support Representatives (German) to join this new project and assist customers throughout their experience.

The project operates from 9:00 AM to 5:30 PM (local time).

Your future responsibilities include:

• Handling inbound and outbound customer inquiries via calls, live chat, and email using Zendesk;
• Providing timely and effective support, helping customers resolve product-related questions and issues;
• Performing basic troubleshooting and escalating complex cases to the appropriate teams when necessary;
• Maintaining clear and proactive communication with customers throughout the support process;
• Sharing feedback and suggesting ideas to improve internal processes and customer satisfaction.

Needed experience & skills:

• 6–12 months of Customer Support experience;
• Advanced proficiency in German (C1 or higher);
• English proficiency for daily communication;
• Experience with Zendesk or other CRM/ticketing systems;
• Basic troubleshooting skills and confidence working with digital tools;
• Strong written and verbal communication skills;
• Proactive approach, customer orientation, and ability to work independently;

Nice to have skills:

• Previous experience supporting international customers;
• Autonomy in decision-making and confidence handling customer requests independently.

Work with EverHelp is about:

• 20+ vacation days and 10 sick leaves;
• Ability to work fully remotely;
• A referral program with rewards for successful internal recommendations;
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level;
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!