TECDATA ENGINEERING·8 days ago

Service manager senior -remoto

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Location

remote, Spain

Commitment

Full Time

Level

Senior (5+ years)

Required skills

ITILService GovernanceService ManagementIncident ManagementRoot Cause AnalysisWorkaround ValidationChange ManagementCritical EnvironmentsBankingInfrastructureSoftware DevelopmentCloudContinuous ImprovementProcess AutomationJiraConfluence

Job Description

Trabajo remoto

Service Manager senior, con experiencia en entornos críticos, preferiblemente banca, y conocimientos de ITIL, infraestructuras, desarrollo y cloud.

El foco principal estará en:

Gobierno y seguimiento del servicio, asegurando el cumplimiento de los procesos SMO.
Gestión y validación de informes de incidencias, seguimiento de plazos y preparación de comités con negocio y clientes.
Comunicaciones relacionadas con incidencias y cambios.
Seguimiento de incidencias, validación de RCA y workarounds y participación en War Rooms.
Mejora continua y automatización de procesos.

Valoran conocimientos de Jira, Confluence, Scrum, Kanban, Lean e IA, además de buena capacidad de comunicación y coordinación.

Condiciones: servicio inicial de 6 meses, con posibilidad de ampliar otros 6.

Ready to join the team?

Apply now

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  Discovery Interview
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Thu
- 2:30 PM - 3:00 PM
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- 4:00 PM - 5:00 PM
  Interview
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Service manager senior -remoto

Required skills

Job Description

Ready to join the team?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours
on applications

Frequently Asked
Questions

Stop wasting hours
on applications

Frequently Asked
Questions